Gem Dela Cruz
Cainta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
IT Helpdesk
Stefanini IT Solutions
04.2022 - Current
- Responded to users and assist on basic IT troubleshooting.
- Helped users via chat and phone call with prompt problem solving with accurate information and steps.
- Developed comprehensive knowledge base articles, empowering users to resolve common issues independently.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Customer Service Associate
Conduent Philippines
08.2018 - 04.2022
- Respond to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Advertising and Public Relations -
Polytechnic University of the Philippines
05.2019
Skills
- Network Troubleshooting
- Remote Support
- Incident Management
- Hardware support
Personal Information
- Date of Birth: 09/21/95
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Additional Information
REFERENCES
Mark Angelo Calangian
09497566567
Team Leader (Stefanini)
Queen Anne Libuit
0947543.6042
Supervisor (Conduent)
Timeline
IT Helpdesk
Stefanini IT Solutions
04.2022 - Current
Customer Service Associate
Conduent Philippines
08.2018 - 04.2022
Bachelor of Advertising and Public Relations -
Polytechnic University of the Philippines
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