Gelli May Arlos Mogote
Mandaluyong City
Summary
Dynamic and results-driven professional, enhancing customer satisfaction and loyalty through exceptional service and tailored solutions. Skilled in multitasking across CRM systems and adept in both verbal and written communication. Excelled in building long-term customer relationships and proficient in Microsoft Office, demonstrating a goal-oriented mindset and adaptability.
Overview
14
14
years of professional experience
Work History
Call Center Sales Representative
Alorica Philippines
06.2024 - 02.2025
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
Call Center Sales Representative
Teleperformance Philippines
01.2020 - 05.2024
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Administrative Clerk
Iloilo Cooled Air Services
06.2017 - 11.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Processed and prepared documents such as business or government forms and expense reports.
- Reduced processing times for expense reports, ensuring timely reimbursements for employees.
- Purchased and maintained office supplies.
Sales Associate
Paperdolls
02.2012 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Watsons, Your Personal Care Store
06.2011 - 10.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bachelor In Elementary Education - Early Childhood Education
Iloilo Science And Technology University
Lapaz, Iloilo City04.2018
Skills
- Goal-oriented mindset
- Building rapport
- Positive attitude
- Time management
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Verbal and written communication
- Microsoft office
- Data entry
- Computer literacy
- Stress management
Timeline
Call Center Sales Representative
Alorica Philippines
06.2024 - 02.2025
Call Center Sales Representative
Teleperformance Philippines
01.2020 - 05.2024
Administrative Clerk
Iloilo Cooled Air Services
06.2017 - 11.2019
Sales Associate
Paperdolls
02.2012 - 05.2015
Sales Associate
Watsons, Your Personal Care Store
06.2011 - 10.2011
Bachelor In Elementary Education - Early Childhood Education
Iloilo Science And Technology University
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