GELLIE ANNE ILLESCAS BALLENTES
San Rafael, Bulacan,Philippines
Summary
Dynamic contributor passionate about enhancing service delivery in fast-paced environments. Leverages strong communication and leadership skills to inspire teams and drive quality assurance initiatives. Focuses on continuous improvement to elevate overall guest experience and operational success.
Overview
1
1
Language
10
10
years of professional experience
Work History
Bar Steward
P&O Cruises
02.2026 - 07.2026
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Managed bar inventory, restocking spirits, beers, and wines to maintain optimal levels.
Restaurant Food and Beverage
P&O Cruises
03.2025 - 01.2026
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to meet specific performance targets.
- Ensured clean, safe working environments to minimise accident risks.
- Managed maritime operations efficiently
Hotel Assistant
P&O Cruises
04.2024 - 08.2024
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
HOTEL ASSISTANT
P&O CRUISES
03.2023 - 01.2024
- MAGSAYSAY MARITIME INC.
- Supported restaurant operations by serving food, taking orders, and preparing drinks for guests.
Dispute and Fraud Analyst (CSR)
SITEL
09.2021 - 10.2022
- Monitored transactions in real-time to identify and prevent potential fraud.
- Managed high volume of dispute cases, prioritising by severity and risk to ensure timely resolution and customer satisfaction.
- Handled sensitive information securely, maintaining confidentiality to uphold ethical standards and reinforce customer trust.
- Capital One
ROOM ATTENDANT
EWAN HOTEL
Ajman, United Arab Emirates
11.2018 - 09.2019
- Cleaned guest rooms and changed linen to high standards.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Participated in periodic deep cleaning projects to maintain the highest level of room hygiene.
CASHIER
SIZZLING PLATE
Baliwag
11.2017 - 04.2018
- Handled cash, credit card, and voucher payments, ensuring accuracy in financial records to support efficient transaction processes.
- Processed payments by cash, cheque, or card, contributing to smooth and timely transaction completion.
- Maintained clean, tidy, and organised checkout areas, enhancing customer experience and promoting operational efficiency.
- SM Foodcourt, SM Baliwag
SERVER
PERI- PERI CHARCOAL CHICKEN AND SAUCE BAR
06.2016 - 02.2017
- Delivered efficient service, processing high-volume food and drink orders during peak times to enhance customer satisfaction.
- Supported colleagues during busy periods, facilitating timely service through effective teamwork and communication.
- Maintained hygiene and food handling standards, ensuring full compliance with health regulations.
- Supported colleagues during busy periods, facilitating timely service through effective teamwork and communication.
Education
BS Hotel and Restaurant Management -
STI College Baliuag
Baliuag, Bulacan05-2016
High school or equivalent -
Binagbag National High School
Binagbag, Angat, Bulacan03-2012
Elementary School -
FF.Illescas elementary School
Binagbag, Angat, Bulacan03-2008
Skills
- Food safety
- Quality assurance
- Health and safety awareness
- Guest service
- Customer service
- Client management
- Process improvement
- Time management
- Teamwork
- Effective communication
- Problem-solving
- Leadership
- Team motivation
Languages
English
Proficient
C2
Personal Information
- Age: 29
- Citizenship: Filipino
Timeline
Bar Steward
P&O Cruises
02.2026 - 07.2026
Restaurant Food and Beverage
P&O Cruises
03.2025 - 01.2026
Hotel Assistant
P&O Cruises
04.2024 - 08.2024
HOTEL ASSISTANT
P&O CRUISES
03.2023 - 01.2024
Dispute and Fraud Analyst (CSR)
SITEL
09.2021 - 10.2022
ROOM ATTENDANT
EWAN HOTEL
11.2018 - 09.2019
CASHIER
SIZZLING PLATE
11.2017 - 04.2018
SERVER
PERI- PERI CHARCOAL CHICKEN AND SAUCE BAR
06.2016 - 02.2017
BS Hotel and Restaurant Management -
STI College Baliuag
High school or equivalent -
Binagbag National High School
Elementary School -
FF.Illescas elementary School