Reading books, exploring different recipes, learning languages
Gelli Reyes Bugtai
Consolacion
Summary
Dynamic professional eager to join a competitive organization that values skill development and innovation. Seeking a full-time position that presents meaningful challenges while allowing for the application of strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to continuous learning and equipped with excellent communication skills, ready to drive team success and deliver positive outcomes. Prepared to embrace new challenges with dedication and enthusiasm, contributing to the achievement of organizational goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Unit Manager
Bachelor's Realty and Brokerage, INC.
03.2019 - Current
- Markets houses, lots, condominiums that are preselling, ready for occupancy and for sale.
Chat Support Representative
Foundever
07.2023 - 07.2024
- Financial accounts
- Addresses customer concerns regarding the store, products, and delivery updates.
- Handles disputes such as double payments, financial hardship programs, broken products, and non-delivery.
- Educate consumers on our financial services, including buy now, pay later, and monthly payments.
Customer Service Representative / Healthcare Executive
Omega Healthcare
08.2021 - 05.2023
- Resolving payment and billing issues.
- Update insurance, file claims, and educate patients about claim denials.
- Assisted the patient in scheduling an appointment with the clinic.
- Receiving calls from third parties, patients, clinics, and insurance companies regarding concerns about billing, medical treatment, work-related injuries, occupational medicine, and insurance.
- Updating patients accounts and sending follow-up emails for under-reviewed accounts.
- Transcribe voicemail.
- Point of contact responsible for sending process updates and completion reports for daily and monthly assessments.
- Performing spot checks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative / Transport Specialist
Azpired Inc.
08.2019 - 07.2021
- Book a trip for customers and ask if they need a regular wheelchair, a bariatric wheelchair, or a stretcher based on their weight.
- Check where their transportation is and how long it will take to arrive.
- Developed extensive customer experience through the use of discovery questions.
Sale Representative inbound/outbound / Account manager
Climax Solutions
01.2019 - 04.2019
- We call customers to offer our products and services.
- Educate them about Financial Market.
- For almost 4 months.
Education
Professional Culinary Arts - Undergraduate
Magsaysay Institute of Hospitality And Culinary Arts
Ramos CebuElementary -
Bongcanaway Elementary School
Balud, MasbateBS - Tourism – Undergraduate
University of Cebu Banilad
Banilad CebuHigh School -
Jugan National Highschool
Jugan, Consolacion, Cebu01-2014
Skills
Adaptability
Self motivation
Time management
Attention to detail
Active listening
Relationship building
Critical thinking
Team collaboration
Performance monitoring
Goal setting
Reliability
Continuous improvement
Staff training
Assignment delegation
Interests
ACHIEVEMENTS AND AWARDS
Ranked Top 1 on the overall scorecard for Omega Healthcare PH, Renowned for back-to-back “Best Call” for Omega Healthcare PH, QA Maiven for Omega Healthcare PH, Best POC (Point of Contact) for Omega Healthcare PH
PERSONAL DATA
- Date of Birth : May 23,1997
- Place of Birth : Balud, Masbate
- Religion : Roman Catholic
- Age : 28
- Sex : Female
- Citizenship : Filipino
- Civil Status : Married
- Height : 5’4
- Weight : 149 lbs
SUMMARY QUALIFICATION
- A goal-oriented person.
- Capable of working effectively both independently and collaboratively.
- Demonstrates a desire for continuous learning and improvement.
- Capable of performing multiple tasks.
- Proficient in computer literacy and typing speed.
Timeline
Chat Support Representative
Foundever
07.2023 - 07.2024
Customer Service Representative / Healthcare Executive
Omega Healthcare
08.2021 - 05.2023
Customer Service Representative / Transport Specialist
Azpired Inc.
08.2019 - 07.2021
Unit Manager
Bachelor's Realty and Brokerage, INC.
03.2019 - Current
Sale Representative inbound/outbound / Account manager
Climax Solutions
01.2019 - 04.2019
Professional Culinary Arts - Undergraduate
Magsaysay Institute of Hospitality And Culinary Arts
Elementary -
Bongcanaway Elementary School
BS - Tourism – Undergraduate
University of Cebu Banilad
High School -
Jugan National Highschool