Geliane Dico
Sales Executive
Cebu City, Province of Cebu
Summary
Dynamic sales executive with proven success at Triple S Realty, leveraging strategic prospecting and customer relationship management to boost sales revenue.
Expert in business development and planning, delivering exceptional service and fostering repeat business. Skilled in negotiation and decision-making, enhancing client satisfaction and driving market expansion.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Executive
Triple S Realty and Brokerage Services
05.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Chat Support Representative
Finize Ltd
05.2023 - Current
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Promoted upselling opportunities where appropriate while remaining focused on delivering exceptional service within each interaction.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Domestic Helper
Oh Hwe Theng
04.2019 - 04.2024
- Maintained a clean, safe, and organized home environment for family members.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Improved household efficiency by managing daily schedules and organizing appointments.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Taking care twins,playing with them and teaching them on their homeworks.
Cashier
Gaisano Grand Group of Companies
09.2017 - 03.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Business Administration And Management
University of Lapu-Lapu And Mandaue
Looc Mandaue City Cebu Philippines 04.2001 -
Skills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Customer service
Sales planning
Sales strategy
Decision-making
Product knowledge
Product promotions
Brand promotion
Cold calling
Service promotions
Networking
Social selling
Referral marketing
Influencer marketing
Strategic prospecting
Customer relationship management
Digital marketing strategies
Account management strategy
Sales and market development
E-commerce knowledge
Customer needs assessments
Affiliations
- Shopee Affiliate Program
- TikTok Affiliate
Certification
Virtual Bookeeping with Xero and Quickbooks Online
Timeline
Virtual Bookeeping with Xero and Quickbooks Online
10-2025
Sales Executive
Triple S Realty and Brokerage Services
05.2024 - Current
Chat Support Representative
Finize Ltd
05.2023 - Current
Domestic Helper
Oh Hwe Theng
04.2019 - 04.2024
Cashier
Gaisano Grand Group of Companies
09.2017 - 03.2018
Bachelor of Science - Business Administration And Management
University of Lapu-Lapu And Mandaue
04.2001 -