Gel Emman Mallari
Dinalupihan
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales and Marketing Agent
Vodafone
09.2019 - 01.2021
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Collected market intelligence and reviewed territory management data to identify referral opportunities.
- Grew business by generating new referrals and sustaining strong pipelines from existing partners.
Sales Associate
Azadea Group
08.2014 - 09.2019
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Custom Compliance Manager
EMS Corporation
06.2013 - 08.2014
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Facilitated company-wide review of personnel wage and hour practices.
Customs Processor
EMS Corporation
03.2012 - 05.2013
- Received and reviewed incoming documents and materials.
- Prepared, boxed, and staged outgoing shipments.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Education
Bachelor of Arts - Customs Administration
Lyceum of Subic Bay
Subic Bay Freeport Zone, Province Of Zambales, Philippines10.2008
Skills
- Marketing Analytics
- Competitor Analysis
- Sales Presentations
- Cold-Calling
- Product Promotion
- Brand Promotion
- Customer Targeting
- Technical Aptitude
- Social Media Marketing
- Problem-Solving Abilities
Timeline
Sales and Marketing Agent
Vodafone
09.2019 - 01.2021
Sales Associate
Azadea Group
08.2014 - 09.2019
Custom Compliance Manager
EMS Corporation
06.2013 - 08.2014
Customs Processor
EMS Corporation
03.2012 - 05.2013
Bachelor of Arts - Customs Administration
Lyceum of Subic Bay
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