E-Commerce, Digital Marketing & Operations Specialist
Gel Hilario
Access Group Australia
Pasig City
8
years of professional experience
1
Certification
Summary
Versatile E-Commerce, Digital Marketing, and Operations Professional with 7+ years of experience supporting businesses across digital marketing, product catalog management, customer service, executive assistance, payroll support, and general administration. Experienced in managing large volumes of data and product information, coordinating with cross-functional teams, preparing reports, optimizing digital content, resolving operational issues, and supporting day-to-day business activities. Proficient in various e-commerce, CRM, productivity, and business systems, with strong organizational, communication, problem-solving, and multitasking skills.
Work History
Product Catalog Specialist - Digital Marketing
1 Year 4 Months- Managed Amazon catalogs across multiple consumer product categories, maintaining titles, bullet points, imagery
- Keywords, inventory, parent-child variations, and A+ Content across Seller Central and Vendor Central.
- Executed bulk uploads and flat-file updates and resolved complex catalog issues including listing errors
- Suppressions, ghost items, inventory discrepancies, and product reinstatements.
- Monitored product and inventory performance across Seller Central and Vendor Central, preparing reports to
- Identify high- and underperforming products and support catalog decisions.
- Supported Amazon account health and product compliance, coordinating with Customer Service, Graphics
- Manufacturers, and Amazon to investigate product issues, complete authorization documentation, resolve quality
- Concerns, and restore affected listings.
- Access Group Australia | Perth, AU
Sr. Amazon Support Specialist
11 Months- Provided executive and operational support to the CEO, managing email communications, inbox organization
- Administrative priorities, and day-to-day business requirements.
- Created an expense and income tracking system to separate business and personal transactions, improving financial
- Organization and supporting accurate bookkeeping and reconciliation.
- Managed the company's social media and Google Business Profiles, including customer messages and reviews
- Business information, imagery, and menu content, while building Confluence documentation to improve internal
- Workflows and process organization.
- Intelegencia | Ortigas, PH
Executive Assistant
2 Months- Supported business clients through inbound and outbound communication, processing payroll, employee tax
- Garnishment, exemption, dependent, and tax calculation requests while handling sensitive financial and employee
- Information.
- Processed payroll tax requirements including FICA, FUTA, federal and state income taxes, quarterly tax amendments
- And tax refunds in accordance with established procedures.
- Coordinated with clients and external banking institutions to verify payroll funding accounts, validate required
- Banking documentation, process bank account changes, and resolve discrepancies before payroll processing.
- Followed established security and verification procedures to ensure banking and company information matched
- Internal records and reduce the risk of unauthorized or fraudulent payroll transactions.
- Virtuso | Remote (Hawaii, USA)
Payroll & Tax Specialist - Client Service
1 Year 7 Months- Supported client prospecting and business development for a small IT/web development company, conducting
- Targeted LinkedIn outreach to business owners, CEOs, CFOs, and prospective clients.
- Coordinated prospect interviews and supported Web Developers by creating and optimizing CVs and LinkedIn
- Profiles to strengthen their professional presentation and client opportunities.
- Tracked outreach activity and prepared reports using Google Sheets, while supporting day-to-day administrative
- Tasks using ClickUp, Canva, Microsoft Office, and Dropbox.
- ADP | Makati, PH
General Virtual Assistant / Admin
2 Years 1 Month- InterPro Funnel (Remote) USA
Education
Senior High School - Information & Communications Technology (ICT)
Skills
E-Commerce & Product Catalog Management
Digital Marketing & SEO
Administrative & Executive Support
Customer Service & Client Support
Product Data & Content Management
Reporting & Data Analysis
Operations Coordination
Process Documentation
Social Media & Content Support
Microsoft Office & Google Workspace
Cross-Functional Collaboration
E-Commerce: Amazon Seller Central
E-Commerce: Vendor Central
E-Commerce: TikTok Seller Center
E-Commerce: Machines4U
E-Commerce: Carsales
Product & Business Systems: FileMaker
Product & Business Systems: NetSuite
Product & Business Systems: Insphire
Project & Documentation: Jira
Project & Documentation: Confluence
Project & Documentation: Notion
Project & Documentation: ClickUp
CRM & Support: SAP
CRM & Support: Avaya
Data & Productivity: Excel
Data & Productivity: Google Sheets
Data & Productivity: Microsoft Office
Digital & Content: WordPress
Digital & Content: Google Business Profile
Digital & Content: Canva
Certification
- Amazon VA - Catalog Training, 2022-01-01
- ITTI 120-Hour TEFL Certification, ITTI, 2024-01-01
- Basic Graphic Design - Adobe Premiere Pro, 2024-01-01
Tools And Platforms
Amazon Seller Central, Amazon Vendor Central, TikTok Seller Center, Machines4U, Carsales, FileMaker, NetSuite, Insphire, Jira, Confluence, Notion, ClickUp, SAP, Avaya, Excel, Google Sheets, Microsoft Office, WordPress, Google Business Profile, Canva
Timeline
Product Catalog Specialist - Digital Marketing
Access Group Australia
05.2025 - Current
Sr. Amazon Support Specialist
Intelegencia
04.2024 - 03.2025
Executive Assistant
Virtuso
04.2024 - 06.2024
Payroll & Tax Specialist - Client Service
ADP
04.2022 - 11.2023
General Virtual Assistant / Admin
InterPro Funnel
03.2019 - 04.2021
Our Lady of Fatima University
Senior High School from Information & Communications Technology (ICT)