Geisha Lee Balos
Tagbilaran City
Summary
Dynamic professional with a proven track record at IBEX Global, excelling in customer service and teamwork. Adept in MS Excel for reporting and performance monitoring, I thrive in fast-paced environments, demonstrating a friendly attitude and strong problem-solving skills. Strong background in monitoring performance metrics, handling real-time operational issues, reporting, and decision-making under pressure. Highly organized, adaptable, and able to work independently or collaboratively in shifting schedules ad high pressure settings.
Overview
5
5
years of professional experience
Work History
Ibex Bohol Philippines
IBEX Global
10.2025 - Current
- Supported operations by response times, and customer needs.
- Maintained accurate documentation and performance monitoring
- Demonstrated ability to work independently with minimal supervision
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sales Assistant
Emirates National Oil Company LLC, ENOC
07.2023 - 08.2025
- Monitored daily sales volume, and peak-hour customer flow to support operational efficiency.
- Generated daily and weekly sales reports using Excel to support management decisions.
- Coordinated with team members and supervisors to ensure service levels targets were met
- Supported sales team by preparing promotional materials and maintaining updated product knowledge.
- Trained new staff on company procedures, systems, and effective sales techniques for improved performance.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Ibex Bohol Philippines
IBEX Global
06.2021 - 02.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Financial Management
Holy Name University
Tagbilaran, Bohol, Philippines10-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- MS Excel (Advanced formulas, Pivot Tables, Reporting)
- MS Word & PowerPoint
- Workforce concepts: Real-time monitoring, productivity tracking, SLA awareness
- Familiar with WF Tools (IEX/CMS - conceptual knowledge
Timeline
Ibex Bohol Philippines
IBEX Global
10.2025 - Current
Sales Assistant
Emirates National Oil Company LLC, ENOC
07.2023 - 08.2025
Ibex Bohol Philippines
IBEX Global
06.2021 - 02.2023
Bachelor of Science - Financial Management
Holy Name University