GEFFREY ESPEÑA DONES
Solutions Engineer
Pateros
Summary
To obtain an engineering position that offers both a challenge and a good opportunity for growth. Showcase my knowledge and almost 15 years of IT experience to improve services and products.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
11
11
Certifications
Work History
Solutions Engineer
Exclusive Networks Philippines Inc
03.2022 - Current
- Designed and prepared technical presentations and recommended solutions for client issues.
- Developed effective solutions through close collaboration with cross-functional teams.
- Evaluated emerging trends and recommended strategic technology investments to drive company growth.
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Contributed to successful product launches by providing crucial input during development stages and offering post-launch support as needed.
- Monitored and collected all technical information and designed appropriate workflow for customers.
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Conducted comprehensive training sessions for team members on new technologies and best practices.
- Facilitated smooth integrations with third-party systems, ensuring seamless user experiences.
- Coordinated with customers and resolved all technical issues and prepared documents.
- Provided technical expertise in the design and implementation of customized software applications.
- Analyzed proposed technical solutions based on customer requirements.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Created proofs of concept for innovative new solutions.
- Tested functional compliance of company products.
Technical Solutions Consultant
Infoexpress Inc
02.2021 - 02.2022
- Presented technical presentations to clients to explain product features and benefits.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Conducted Proof-of-Concept/Value to customers to demonstrate the features of the product.
- Created product training plans centered on customer success and satisfaction.
- Wrote detailed technical documentation for company products.
System Engineering Manager
CogentSolutions Inc.
08.2014 - 12.2020
- Almost 6 years experience as Pre-Sales and Post-Sales Engineer and led and manage a team of 4 engineers for customer support allocation.
- Responsible for technical implementation and configuration of company products to customers.
- Handle the tasks of providing Level 2 technical support to resolve customer complaints and technical escalation of break fix issues of affected products.
- Responsible for managing customer risks register, service improvement plan and problem case resolution.
- Coordination and delegation of work for subordinates and manage the technical team.
- Perform pre-sales functionality and probing of client's requirement (product presentation, design and implementation plan of IT network security products carried by the company).
- Handle responsibilities of analyzing hardware and software problems and select proper corrective action.
- Conduct product enablement trainings, knowledge transfers for customers and partners.
- Conduct performance appraisals and coaching sessions with team members as part of performance management and as needed.
System Engineering Manager
Aptsecure Technologies Inc.
08.2009 - 07.2014
- 5 years experience as Pre-Sales and Post-Sales Engineer and led and manage a team of 4 engineers for customer support allocation.
- Handle the deployment and configuration of assigned products by the company.
- Provide technical support assistance for customers to resolve and troubleshoot product related issues.
- Responsible for product management of Viascope (IPAM with Layer 2 NAC) and Druva Insync (Endpoint/ Server Backup Solution).
- Conduct product enablement trainings for customers and partners.
- Conduct performance appraisals and coaching sessions with team members as part of performance management and as needed.
Product Engineer
Cypress Manufacturing Ltd
12.2006 - 12.2008
- 2 years experience as product engineer in semiconductor manufacturing industry.
- Handled test failure analysis and projects for improvement on memory products such as synchronous static read access memory (SRAM), quad data rate (QDR), programmable system-on-chip (PSOC) and universal serial bus (USB).
- Experienced in operating conventional assembly and testing equipments such as ASM Eagle, KNS, Shinkawa, ADVANTEST and VERSATEST platforms.
Education
B.S. - ELECTRONICS AND COMMUNICATION ENGINEERING
DON BOSCO TECHNICAL COLLEGE
01.2006 - 01.2009
Certification
CISCO IRONPORT WEB AND EMAIL CONTENT SECURITY CERTIFIED FIELD ENGINEER, 05/01/13, 257322732 - ESFE, 257022251 - WSFE
Continuing Education
- CISSP Certification
- CEH Certification
- Kali and Slingshot Linux
- Python
Technical Skills
Exinda, Sinefa, Zscaler, Palo Alto, Cisco ASA, Fortinet, CheckPoint, InfoExpress NAC, RSA Netwitness, ObserveIT, Cisco Email Security, Cisco Web Security, HP Arcsight, Viascope IPAM, Sophos Email and Web Security, Cisco Routers/Switches, HPE Switches, HPE Aruba Wireless, HPE ClearPass, Panduit, Commscope, Windows Servers 2008/R2 - Windows Server 2016 R2, MS Active Directory, MS DNS, MS Web Server, MS SQL Server 2008 to 2016, VMWare ESXI/Workstation, Nutanix, VirtualBox, Druva InSync, McAfee AV, Symantec AV, Sophos AV, RSA SecurID/Netwitness Endpoint, Moscii Starcat Desktop Management Tool
Timeline
Solutions Engineer
Exclusive Networks Philippines Inc
03.2022 - Current
Technical Solutions Consultant
Infoexpress Inc
02.2021 - 02.2022
System Engineering Manager
CogentSolutions Inc.
08.2014 - 12.2020
System Engineering Manager
Aptsecure Technologies Inc.
08.2009 - 07.2014
Product Engineer
Cypress Manufacturing Ltd
12.2006 - 12.2008
B.S. - ELECTRONICS AND COMMUNICATION ENGINEERING
DON BOSCO TECHNICAL COLLEGE
01.2006 - 01.2009
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