Gebrriel Grace Lagumbay

• Prepared quotations and drafted survey reports following completed damp surveys.
• Managed customer communication, including follow-ups, negotiations, and closing sales.
• Handled invoicing, billing, and payment collections for completed projects.
• Drafted and managed contractor and subcontractor agreements to ensure compliance and clarity of terms.
• Set up and maintained the company CRM, ensuring data accuracy and timely updates.
• Generated weekly and monthly performance reports covering sales, progress, and losses.
• Managed company emails, including the shared inbox and directors’ correspondence.
• Provided executive-level assistance to the two company directors, supporting them in day-to-day business needs and special requests.
• Coordinated with suppliers, contractors, and the internal team to ensure smooth project operations.
• Oversaw calendar management, scheduling surveys, and booking confirmed jobs.
• Processed and organized incoming leads from Checkatrade, website, WhatConverts, Google, and Meta Ads, converting them into prospective clients.
• Maintained and updated the company website to ensure accuracy and lead generation.

• Administrative Support: Perform general administrative duties such as filing, data entry, and office organization.
• Travel Arrangements: Plan and coordinate all aspects of travel, including flights, accommodations, itineraries, and transportation.
• Document Preparation: Create and edit documents, presentations, and reports as needed, ensuring accuracy and professionalism.
• Communication: Act as the point of contact between the CEO and internal/external stakeholders, maintaining positive relationships.
• Project Management: Assist in managing special projects, ensuring timely completion and objective adherence. Confidentiality: Handle sensitive information with the highest level of discretion and confidentiality.
• Task Prioritization: Manage and prioritize multiple tasks and projects, adapting to changing priorities and deadlines.

• Respond to customer inquiries and requests via telephone
• International Account (Banking and Finance) - Pure Voice Account
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

• Customer Service - Assisting in resolving issues related to class schedules and technical difficulties and maintaining high levels of customer satisfaction.
• Data Management - Conducted data entry tasks, maintaining accurate student attendance and progress records.

Instructional Support:

• Assisting teachers in preparing teaching materials, including handouts, presentations, and online resources.
• Scheduled and coordinated virtual classes, ensuring all necessary resources were available.

Communication and Coordination:

• Facilitated communication between instructors, students, and other related staff, ensuring seamless information flow.
• Facilitated interviews, training, and orientation for newly hired teachers.

Technical Assistance:

• Provided basic technical support to students and instructors, troubleshooting common issues related to virtual learning platforms and tools.
• Assisted in the setup and maintenance of online classrooms.

• Meets with clients to determine travel needs, budgets, and preferences.
• Sells and coordinates transportation, accommodations, insurance, tours, and activities.
• Advises clients regarding destinations, cultures, customs, weather, and activities.
• Collects payments, books travel arrangements, and pays applicable fees.
• Handles travel issues, conflicts, complaints, cancelations, and refunds.
• Builds and maintains relationships with travel and tour vendors.
• Managing social media page (Facebook & Instagram)
• Managing email inquiries
• Researches destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.