GEAN BRANDON TUNGUL
Supervisor
Edmonton
Summary
Dedicated and experienced professional with a diverse background in customer service, logistics, merchandising, graphic design, and lead generation. Strong communication abilities, both verbal and written. Excels in organizational, decision-making, and time-management skills. Works well under pressure, coordinates effectively, and thrives in collaborative settings. Proficient in Windows and Microsoft Office (Word, Excel, Outlook), Adobe Photoshop, Illustrator, and InDesign. Exceptional knowledge of ERP and POS systems. Committed to delivering high levels of support and customer service. Proven track record of maintaining accurate records and ensuring timely deliveries in various roles. Seeking a challenging position to apply and further develop skills, provide value to the business, and be a productive team member.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Cash Supervisor
Shoppers Drug Mart
Edmonton, AB
3 2023 - Current
- Ensure accurate records of all cash transactions and adherence to customer service regulations
- Optimized scheduling processes for better coverage during peak hours, resulting in shorter wait times for customers at registers.
- Handle merchandise returns and exchanges efficiently and according to store policies
- Provide fast and informed assistance to customers regarding store policies, products, and services
- Prepare daily sales reports and balance deposited cash against sales records
- Train and oversee cashiers to ensure accurate transactions and excellent customer service.
- Managed bank deposits efficiently while adhering to established schedules, ensuring timely deposits without compromising security protocols.
Merchandiser
Shoppers Drug Mart
09.2022 - 07.2024
- Ensure that stores and shelves are stocked with right types and quantities of products
- Optimize sales volume and profitability by identifying profitable lines and bestsellers
- Arrange and display products in a visually appealing manner to attract customers and increase sales
- Monitor inventory levels and coordinate with suppliers to maintain stock availability and reduce shortages
- Work and communicate with buyers, suppliers, stores, and distributors to ensure smooth operations and effective merchandising strategies.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
Website Travel Support/Lead Generator
Bartercard Australia Pty Ltd (Outsourced HR Solution Corp)
10.2019 - 08.2022
- Generated new leads using email marketing, social media, and other relevant marketing channels
- Provided consistent, concise, and accurate internal and external communications
- Input and maintained potential clients' information in the company database
- Created images of travel properties for online listings
- Created property listings including description, price, availability, surrounding attractions, and other related information for each property
- Created property newsletter using MailChimp to send to members of Bartercard.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
Logistics Coordinator
Infra-Shore
12.2017 - 06.2019
- Coordinated and liaised with project information to outsource resources, ensuring timely delivery and completion of orders
- Ensured materials were shipped on time from suppliers' ports, tracked shipments, followed up on deliveries, and scheduled deliveries based on importance
- Ensured all deliveries arrived on time, addressing any delays or issues promptly to maintain project timelines
- Created and maintained comprehensive project documentation, plans, and reports to ensure accurate tracking and communication
- Communicated with suppliers to resolve any issues related to shipping and delivery, ensuring smooth logistics operations.
Junior Graphic Designer / Head of Production
Print House
10.2015 - 12.2017
- Designed product illustrations, logos, and layouts using Photoshop and Illustrator
- Prepared, inspected, and examined the quality of finished products for clarity, color accuracy, conformance to specifications, and potential defects
- Ensured machines and equipment were always operational and in good working order, including performing maintenance and troubleshooting
- Reviewed and approved designs for production, ensuring they met client specifications and quality standards
- Collaborated with clients and team members to understand design requirements and provide updates on project status and timelines.
Education
Ontario College Diploma in Business -
Sault College of Applied Arts And Technology
Ontario, Toronto 09.2022 - 05.2024
Bachelor of Science: Information Technology -
Father Saturnino Urios University
Butuan City, Philippines 06.2010 - 04.2014
Skills
Strong organizational skills
Communitycampusinvolvement
- Urios Legacy Community (GK-ULC), Mahay, Butuan City, a volunteer helping build homes for the homeless.
- FSUU Badminton Club Team Member.
Trainingseminarsandactivities
- Junior Philippine Computer Society (JPCS), Member, 2010, 2014
- Attended the "Make IT Green" seminar: Information Technology Globally Renovation through Environmental Education for the Nation, 11/01/09
Timeline
Ontario College Diploma in Business -
Sault College of Applied Arts And Technology
09.2022 - 05.2024
Merchandiser
Shoppers Drug Mart
09.2022 - 07.2024
Website Travel Support/Lead Generator
Bartercard Australia Pty Ltd (Outsourced HR Solution Corp)
10.2019 - 08.2022
Logistics Coordinator
Infra-Shore
12.2017 - 06.2019
Junior Graphic Designer / Head of Production
Print House
10.2015 - 12.2017
Bachelor of Science: Information Technology -
Father Saturnino Urios University
06.2010 - 04.2014
Cash Supervisor
Shoppers Drug Mart
3 2023 - Current
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