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GAZELLE S. LOPEZ
Ilo-Ilo City
Overview
5
5
years of professional experience
Work History
Call Center Agent
Voiceless Technologies
05.2016 - 05.2021
- Outbound calling, taking inbound calls
- Gathering information
- Qualify leads and transfer them over to a live closer/set appointment
- Transferring/updating clients’ information to CRM
Freelancer
Evergreen Home Remodeling and Design
- Outbound calling, taking inbound calls.
- Gathering information
- Qualify leads, update information, and transfer them to CRM/PODIO set appointment.
- Creating a folder on the CRM
- Managing CRM's/DIALER
- Follow-up leads include adding updated information, conversation notes, and follow-up attempts.
- Sending blast SMS and Email
- Home Improvement
Dispatcher
317 Garage Door
- Inbound/Outbound calls
- Making Invoices/Estimate
- Handling technicians
- Sending jobs to technicians
- Sending emails and text.
- Managing CRM.
- Use questioning and listening skills that support effective telephone communication.
- Understand the impact of attitude in handling calls professionally and effectively dealing with job stress, angry callers, and upset customers.
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Accomplished having good attendance and also having the exact amount of hours in order to convert over to a permanent agent.
Timeline
Call Center Agent
Voiceless Technologies
05.2016 - 05.2021
Dispatcher
317 Garage Door
Freelancer
Evergreen Home Remodeling and Design