GayLord Lim

• Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
• Evaluated proposals critically in order to select the most cost-effective options without compromising quality or service.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
• Improved employee productivity through effective training programs and performance evaluations.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

> Conducts area assessment and reviews of market opportunities in coordination with the area manager.

> Reviews and implements area assignment of account officers.

> Plans implements and assesses area saturation strategies and initiatives.

> Plans and implements promotional activities such as Pre Membership Educational Seminar.

> Reviews and approves membership applications

> Reviews and Validates all loan applications

> Conduct random loan utilization / post validation.

> Monitors and reports of membership status.

> Leads branch implementation of savings mobilization strategies consistent to policies and management decisions, and self assess performance.

> Coordinates with various authorities and institutions for better implementation of Non Financing Services.

> Participates in the periodic institutional budget preparation.

• Conducting field interviews for census of Community Based Monitoring System in San Miguel Bulacan.
• Supported staff on special assignments and projects.
• Ensured optimal office functionality by coordinating maintenance services for equipment and facilities.
• Encoding and Submission of Reports to the supervisor.