GAY CHARITY SORIANO
Polillo,Philippines
Summary
Proficient Community Empowerment Facilitator with expertise in community development and stakeholder engagement. Leads workshops, collaborates with local government units, and mobilises community volunteers to achieve project objectives. Utilises strong customer service skills honed through international experience in the UAE and the United States.
Overview
11
11
years of professional experience
Work History
Social Welfare Assistant
DSWD Region 4A
Polillo, Philippines
12.2025 - Current
- Assisted in the implementation of social welfare and community development programs.
- Conducted beneficiary validation, profiling, and data management activities.
- Facilitated community meetings, orientations, and information dissemination activities.
- Prepared reports, case documentation, and program monitoring records.
- Coordinated with local government units, community leaders, and partner agencies.
- Conducted field visits and monitored program implementation and beneficiary compliance.
- Provided administrative and logistical support for social welfare activities and trainings.
Community Empowerment Facilitator
DSWD–KALAHI CIDSS
Polillo, Quezon
08.2021 - 10.2025
- Facilitate barangay assemblies, community meetings, and participatory planning activities.
- Train and mentor community volunteers on project development and implementation processes.
- Assess the readiness and capability of barangay officials and community stakeholders.
- Monitor project implementation, identify issues, and recommend corrective actions.
- Support conflict resolution and grievance management to ensure project success.
Waitress / Hostess
Sheraton Grand Five Stars
Dubai
01.2019 - 05.2020
- Delivered exceptional customer service and ensured guest satisfaction.
- Managed reservations and coordinated seating arrangements.
- Addressed guest concerns professionally and efficiently.
- Accurately processed food and beverage orders and billing.
- Dubai, UAE
Hospitality Intern
Loews Cabana Bay Beach Resort
Orlando, Florida
11.2015 - 11.2016
- Assisted guests with inquiries and reservations, ensuring satisfaction with dining services.
- Promoted menu items to enhance guest experience through tailored recommendations.
- Completed cross-functional training in food service, guest relations, front desk operations to support seamless guest experiences.
- Orlando, Florida, USA
Education
Certificate in Professional Teaching Program -
National Teachers College
Quiapo, Manila01-2022
Bachelor of Science - Hotel and Restaurant Management
Manuel S. Enverga University Foundation
Lucena City01-2015
Skills
- Community mobilisation
- Capacity building
- Project monitoring
- Data management
- Report writing
- Client Relationship Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- POS (Point of Sale) Systems
- Beneficiary profiling
- Stakeholder Coordination
- Stakeholder coordination
- Community engagement
- Conflict resolution
- People-centered approach
Languages
English
Filipino
Interests
- Singing and watching movies
Custom
- Responsible
- Adaptable
- Hardworking
- Optimistic
- Able to work under pressure
Timeline
Social Welfare Assistant
DSWD Region 4A
12.2025 - Current
Community Empowerment Facilitator
DSWD–KALAHI CIDSS
08.2021 - 10.2025
Waitress / Hostess
Sheraton Grand Five Stars
01.2019 - 05.2020
Hospitality Intern
Loews Cabana Bay Beach Resort
11.2015 - 11.2016
Certificate in Professional Teaching Program -
National Teachers College
Bachelor of Science - Hotel and Restaurant Management
Manuel S. Enverga University Foundation