GAY ANN M. GUTIERREZ
Bacoor, Cavite
Summary
Detail-oriented and customer-focused recent graduate with a Bachelor's degree in Tourism Management, aspiring to excel as a Customer Service Representative to leverage exceptional communication and customer service skills, ensuring a seamless and pleasant customer experience.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
FRONT OFFICE
Batanes State College | BSC Hotel
03.2023
- Welcomed and assisted guests with a warm and welcoming approach, contributing to a positive first impression and guest satisfaction
- Ensured the efficient and hassle-free guest check-in and check-out procedures, resulting in reduced waiting times and improved guest experiences
- Proficiently delivered detailed information about the hostel, its amenities, and services, enhancing guest awareness and comfort during their stay
- Responsively addressed guests' inquiries, requests, issues, and concerns, achieving high guest satisfaction ratings through effective problem resolution and personalized service.
INTERN
OFFICE STAFF, Provincial Tourism Office
04.2023 - 05.2023
- Effectively welcomed and provided comprehensive assistance to guests and tourists, promptly addressing inquiries and concerns to enhance their experience
- Proactively accommodated tourists at the Airport Assistance Desk, expertly addressing inquiries and concerns related to tour operators and accommodations, ensuring their seamless travel journey
- Efficiently managed clerical and organizational support tasks, contributing to the smooth operation of daily activities.
OFFICE STAFF
Batanes State College
12.2021 - 07.2022
- Provided a warm and hospitable welcome to visitors, ensuring a positive initial impression and addressing their concerns promptly and courteously
- Efficiently managed and updated filing systems, inventory records, and local databases using computer-based systems, contributing to improved organization and accessibility of essential information
- Proficiently handled various clerical and organizational support tasks, ensuring the smooth and efficient flow of office operations while maintaining a well- structured work environment
Education
Bachelors Degree - TOURISM MANAGEMENT
Batanes State College
08.2019 - 06.2023
Skills
Proficient in MS applicationsundefined
Additional Information
- Latin Honor (2023)
- With Honor (2017-2019)
Certification
Filipino Brand of Service Excellence Training - [Timeframe]
Timeline
INTERN
OFFICE STAFF, Provincial Tourism Office
04.2023 - 05.2023
Filipino Brand of Service Excellence Training - [Timeframe]
03-2023
FRONT OFFICE
Batanes State College | BSC Hotel
03.2023
OFFICE STAFF
Batanes State College
12.2021 - 07.2022
Bachelors Degree - TOURISM MANAGEMENT
Batanes State College
08.2019 - 06.2023
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