Gay Mascardo
Virtual Assistant
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Junior Sales Representative and Virtual Assistant
The Prairie Group
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Conducted market research to assess customer needs and preferences.
- Generated reports to track sales activity and performance.
- Recorded accurate and efficient records in customer database.
Admin
Start Virtual
02.2022 - 03.2023
- Drafted and managed project-related documents, such as contracts, leases, and insurance policies, to ensure compliance with legal requirements
- Developed and implemented processes and procedures to streamline office operations
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
TELEMARKETING / LEAD
MXNEY.io
08.2021 - 01.2022
- Developed a comprehensive database of suppliers and vendors that improved sourcing efficiency
- Participated in strategic sourcing initiatives to identify and evaluate new suppliers and products
- Developed a comprehensive database of suppliers and vendors that improved sourcing efficiency.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Applied Science - Diploma in Culinary Arts & Technology Management
Advance Central College
05.2001 -
Skills
Data evaluation
CRM
Project Management
Research
Client Nurturing
Social media networking
Pipeline Maintenance
Schedule & calendar planning
Project planning
Administrative support
Certification
Experienced Virtual Assistant with Expertise in CRM and Project Management | Result-Driven; Collaborative Professional for Open Communication | Experience Specializing in Insurance and Client Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Admin
Start Virtual
02.2022 - 03.2023
TELEMARKETING / LEAD
MXNEY.io
08.2021 - 01.2022
Associate of Applied Science - Diploma in Culinary Arts & Technology Management
Advance Central College
05.2001 -
Junior Sales Representative and Virtual Assistant
The Prairie Group