Gave Fernandez
Marikina
Summary
Experienced professional with a solid background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, consistently ensuring customer satisfaction and loyalty. Proven ability to collaborate effectively with teams and adapt to changing needs, while maintaining a strong focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Callhounds Global BPO
07.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
RMS Collect Phils Inc Iqor
01.2022 - 01.2023
- Help Customers troubleshoot their devices
- Billing and subscription inquiry
- Make changes or update information on their postpaid account
Customer Service Representative
Concentrix
01.2020 - 01.2021
- Helping customers to place, manage, track, replace and refund orders
- Manage account billing and subscriptions
- Ensure information is accurate and valid by creating and updating records
Education
High School -
San Roque National High
01.2014
Skills
- Expert computer literacy skills
- Strategic planning and scheduling skills
- Time-management skills
- Verbal and written communication skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
Timeline
Customer Service Representative
Callhounds Global BPO
07.2023 - 03.2025
Customer Service Representative
RMS Collect Phils Inc Iqor
01.2022 - 01.2023
Customer Service Representative
Concentrix
01.2020 - 01.2021
High School -
San Roque National High
Similar Profiles
Jeamy ArmiraJeamy Armira
Customer Service Telemarketer at Allied Global BPO - TravelpassCustomer Service Telemarketer at Allied Global BPO - Travelpass
Saqlain MSaqlain M
Customer Service Representative at Transact Global BPO ServicesCustomer Service Representative at Transact Global BPO Services
Manolo RosalesManolo Rosales
Subject Matter Experet at Allied Global Contact Center and BPOSubject Matter Experet at Allied Global Contact Center and BPO