Summary
Overview
Work History
Education
Skills
Timeline
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Your Name

Lakandula Angeles,Pampanga
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Summary

Accomplished and energetic Housekeeping Manager with a solid history of achievement in Hospitality Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication. customer skills and analytical.

Overview

34
years of professional experience

Work History

Disney Cruise

Assistant Housekeeping manager
01.2012 - 02.2020

Job overview

  • Responsibility Accountable for the Housekeeping Team in designated areas and verifying that work process and quality standards are maintained in areas including Guest Staterooms and Public and
  • Crew areas
  • Provide leadership accountability to Housekeeping Crew Members for day-to-day operation and long-term goals
  • Self-starter, requiring minimal direction on required activities following training
  • Reporting Relationship As per the current approved Departmental Organization
  • Chart Responsibilities Responsible for the housekeeping related activities, cleanliness and upkeep of assigned Guest, Crew and public areas
  • Reporting of all maintenance issues in a timely manner through AIMS reporting system and follow up on completion Provides leadership and development of Housekeeping Crew within designated area
  • Facilitate daily pre-shift meeting with Team and keep them informs of any changes, activities and set up daily goals and expectation compliance with Company standards and policies and address or correct any concerns Daily update

Royal Caribbean Cruises LTD
Miami, FL

Assistant Executive Housekeeper
03.2003 - 11.2011

Assistant Executive Housekeeper
01.2011

Job overview

  • Is responsible for the operational management of all
  • Housekeeping functions and team members This position provides direct support to the Executive Housekeeper in ensuring the division's objectives are met and the day to day operations in
  • Housekeeping and Laundry are maintained to standard
  • Of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members
  • Establishing and
  • Maintaining a positive working environment and manages to performance expectations through
  • Open and frequent communication
  • Excellent training, leadership development and recognition
  • Skills with both supervisors and crew members, and maintains a strong floor presence at all times
  • Ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities
  • 1991 – Royal Caribbean International 2nd Supervision of stateroom attendants on Radiance class, Voyager class and Vision class of ships
  • Administering and contribution to the upkeep of 500 plus stateroom ensuring consistent standards are maintained
  • Initiated the training program for Stateroom Attendant
  • Helper on the Rhapsody
  • Conduct weekly deck meetings and regular training sessions for
  • Housekeeping Teams about OPP, GAS, USPH, stateroom setup, chemical handling, Bed Bugs and safety procedures
  • Highly effective in communicating with guests on a daily basis, to seek
  • Feedback and solving problems as they arise in a courteous and professional manner to satisfy our guests
  • Observes and evaluates employees and manages conflict in an amicable and fair manner ensure desired resolution is achieved
  • Directly supervise and support a total of six Staff Attendants
  • And four Bell Attendants, inspiring them to work at their highest level, ensuring that Gold Anchor
  • Standards are maintained and exceptional service is provide to our guests
  • Conduct weekly
  • Meetings and trainings such as phone etiquette , effective communication, customer service, safety at the workplace, towel folding session, OPP procedures, and stateroom setup
  • Inspection of a minimum of three cabins per staff section daily, also conduct weekly inspection of ECCR rooms to
  • Ensure company's standards are maintained
  • Coaches, mentors, develop and provide on the job training to improve employee performance, also conducts performance appraisal for assigned employees
  • Creates schedule for the assignment of duties so that adequate staffing is available to
  • Provide quality service to our guests
  • Manages the daily operation of the housekeeping office, which includes proper organize office and filing system, preparing gratuities, Time & Attendance orientation of staff, checking of logs, coordinating daily activities for staff.

Royal Caribbean Cruises

Deck Manager
01.1995 - 01.2003

Atlantis disco – Diego Martin, Martin Regional

Bartender
04.1986 - 07.1991

Job overview

  • Corporation
  • Take beverage orders from serving staff or directly from patrons..
  • Mixing dry inks and serving cocktails .Cashier and assisting on the floor
  • Mix ingredients, such as liquor, soda, water, sugar, and beer, to prepare cocktails and other drinks
  • Collect money for drinks served
  • Balance cash receipts
  • A tempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for
  • Intoxicated patrons
  • Serve wine, and boo led or draft beer.

Education

St Anthony's College

Associate of Arts from Hospitality

STC W certificate Crowd Management Certificate Courses Hotel and Motel Association Member

University Overview

red cross . Volunteer Feeding programs with life center Miami

Skills

Time Management Service Orientationundefined

Timeline

Assistant Housekeeping manager

Disney Cruise
01.2012 - 02.2020

Assistant Executive Housekeeper

Royal Caribbean Cruises LTD
03.2003 - 11.2011

Deck Manager

Royal Caribbean Cruises
01.1995 - 01.2003

Bartender

Atlantis disco – Diego Martin, Martin Regional
04.1986 - 07.1991

Assistant Executive Housekeeper

01.2011

St Anthony's College

Associate of Arts from Hospitality
02.1988

STC W certificate Crowd Management Certificate Courses Hotel and Motel Association Member

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