Gilbert Alberto Rueras
Freelancer
Santa Rosa,LAG
Summary
Reliable and adaptable, with strong problem-solving abilities and commitment to maintaining safety and security. Possesses solid understanding of operational procedures and protocols, including emergency response and incident management. Capable of ensuring smooth operations and contributing to secure environment.
Overview
8
8
years of professional experience
Work History
Duty Officer
Philippine Coast Guard
10.2019 - Current
- Provided support during crisis situations by acting as a liaison between stakeholders.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Enhanced operational efficiency by streamlining communication processes within the team.
Sales Associate
IBEX Global
03.2018 - 01.2019
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Technical Game Advisor
Sitel
01.2017 - 01.2018
- Resolved account-related matters such as password resets or billing queries for improved customer retention rates.
- Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
- Answered product questions, offering troubleshooting and advice before and after purchase.
Education
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
Parañaque City 04.2001 -
Skills
Task delegation
Problem-solving
Operational planning
Active listening
Adaptability and flexibility
Time management
Call center experience
Problem resolution
Critical thinking
Decision-making
Timeline
Duty Officer
Philippine Coast Guard
10.2019 - Current
Sales Associate
IBEX Global
03.2018 - 01.2019
Technical Game Advisor
Sitel
01.2017 - 01.2018
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
04.2001 -