Years of work experience
Gamaliel Sodusta
Student
Kalibo Town, Province Of Aklan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
Work History
Hotel Reservationist
Faith Village Gardens
12.2016 - Current
- Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
- Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.
- Assisted sales department by generating leads for potential group bookings through proactive outreach efforts.
- Supported front desk operations during peak times as needed, helping to maintain smooth guest check-in procedures.
- Provided exceptional communication skills when interacting with guests via phone or email correspondence.
- Assisted guests with special requests, ensuring a personalized and memorable experience.
- Developed strong working relationships with travel agents and other industry partners, driving repeat business and contributing to overall revenue growth.
Assistant Manager
Faith Village Gardens
12.2016 - Current
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Reservationist
Faith Village Gardens
12.2016 - Current
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Assisted in optimizing room occupancy through effective management of reservation channels and inventory control.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
Education
Bachelor of Science - Accountacy
FEU Makati
Sen. Gil Puyat Ave, Makati Metro Manila 04.2001 -
Skills
Guest Relations
Language skills
Guest Services
Payment Processing
Front Desk Management
Transaction Processing
Guest Registration
Guest Reception
Reservation Management
Front Office Management
Room Service
Reservations
Effective Communication
Phone and Email Etiquette
Timeline
Hotel Reservationist
Faith Village Gardens
12.2016 - Current
Assistant Manager
Faith Village Gardens
12.2016 - Current
Reservationist
Faith Village Gardens
12.2016 - Current
Bachelor of Science - Accountacy
FEU Makati
04.2001 -