Gallelea Tabigay

Payroll Support Specialist

ADP Philippines, INC – Glorietta Corp Center Ayala, Makati

08.2014 - Current

Handles US payroll processing and tax filing
Serves as the primary resolution support for payroll consultants.
Perform case management audit and spot call evaluation on a weekly basis.
Leads booster sessions and compliance updates
Facilitate Bimonthly Process Development Assessments.
Recommend policies and procedures designed to improve processes within the business unit.
Handles escalation and complex issue resolution.
Performs company analysis for management reports, custom program, special calculations and routines to suit the client's needs.
Provides trending analysis on dissatisfied returns, top call drivers and product knowledge maturity.
Assists with the team automation and payroll data errors.
Manages garnishment processing, ensuring proper documentation is received and amounts are accurately withheld from employee paychecks.
Improves the accuracy of time and attendance data by working closely with managers to address discrepancies and ensure proper documentation is submitted.
Ensures timely payments to employees by diligently monitoring payroll schedules and deadlines.
Assists in the transition to a new payroll system, providing support during implementation and training staff on its usage.
Prepares detailed reports for management review, highlighting key trends and areas for improvement in the payroll process.
Collaborates with Human Resources to manage employee data changes, ensuring accurate record-keeping for all personnel.
Maintains compliance with federal, state, and local tax laws by staying current on regulations and accurately calculating withholdings.
Assists in maintaining accurate payroll records by regularly updating employee information, such as changes in salary or job title.
Enhances payroll accuracy by meticulously reviewing timesheets and resolving discrepancies.
APA FPC passer 2020
Top Service Support Specialist for 2020,2021 and 2022
Top Tier 2 associate 2019
Top Tier 1 associate 2015-2018
Legend - 2014
Host on Demand
Workforce Now payroll and Vantage platform
SAP on demand
Microsoft Office, Salesforce, Power Bi