Gale Capulong
Lead Scheduler
Tampa,Florida
Summary
Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities.
Organized Lead Scheduler and exceptional multitasker with top-notch verbal and written communication skills. Offering over 5 years of hands-on experience in workforce scheduling. Fantastic problem-solver with strong analytical skills and committed to implementing HR policies and procedures.
Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Human Resource Staff
Interquest Manpower Agency
01.2021 - 12.2022
- Developed strong talent pipeline by proactively recruiting qualified candidates through various channels, including social media and networking events.
- Improved employee retention rates by designing competitive compensation packages, tailored benefits plans, and comprehensive performance management systems.
- Managed employee relations issues professionally and promptly to maintain a positive work environment for all staff members.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Workforce Analyst
Modern Charm Inc.
12.2017 - 03.2020
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Developed customized reports to provide insight into key performance metrics related to scheduling effectiveness, timeliness, and resource utilization.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
- Assisted HR leadership in developing annual workforce plans, aligning with company goals and growth projections.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Lead Scheduler
Strong City Inc.
01.2014 - 12.2017
- Set schedules for 200 staffs by planning and designating shifts and hours. Improved overall efficiency by 10% by developing and implementing comprehensive scheduling plans.
- Managed and communicated change of schedule requests, updates and adjustments effectively, minimizing impacts on established schedules.
- Maintained minimal scheduling conflicts, ensuring optimal resource allocation, improved employee satisfaction, and enhanced operational efficiency.
- Supported executive leadership in strategic planning efforts by providing reliable insights into resource availability and anticipated workload.
- Facilitated cross-functional meetings to discuss schedule updates, risks, and mitigation strategies, ensuring all stakeholders were informed and engaged.
Casino Online VIP/Dealer
Strong City Inc.
10.2009 - 01.2014
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained a clean, organized, and enjoyable atmosphere, enhancing gaming experience and promoting customer retention, loyalty and repeat patronage.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Supported marketing initiatives by informing players about upcoming promotions or events designed to enhance their enjoyment at the establishment.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
Manila, Philippinesundefined
Dominican College
San Juan, Metro ManilaSkills
- Workforce Planning and Scheduling
- Employee Retention
- Strong analytical skills
- Capacity Planning
- Conflict Resolution Strategies
- Time management mastery
- Problem-solving aptitude
- Interpersonal Communication
- Human Resources Services
Certification
I hereby certify that all the above information is true and correct to the best of my knowledge
Timeline
Human Resource Staff
Interquest Manpower Agency
01.2021 - 12.2022
Workforce Analyst
Modern Charm Inc.
12.2017 - 03.2020
Lead Scheduler
Strong City Inc.
01.2014 - 12.2017
Casino Online VIP/Dealer
Strong City Inc.
10.2009 - 01.2014
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
undefined
Dominican College
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