Gail Regin Maala
Valenzuela City
Summary
With over three years of expertise in batch operations support, I bring a wealth of experience in batch processing and SAP integration support. My skill set includes proficiency in AutoSys, SAP, and ITSM tools, which has equipped me to adeptly resolve complex incidents and effectively coordinate with cross-functional teams. I am adept at supporting system migrations and performing thorough root cause analysis, ensuring seamless business operations in both production and non-production environments. My commitment to operational excellence is unwavering, as I strive to maintain the highest standards of support and service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AI / ML Computational Science Analyst
Accenture Inc.
Mandaluyong City, Metro Manila, Philippines (Remote)
09.2021 - Current
- Monitored and supported batch jobs using AutoSys, ensuring successful execution of daily BAU processes and critical finance-related workflows.
- Escalated incidents and service requests by raising and managing tickets in ITSM tools such as ServiceNow and JIRA.
- Monitored and tracked SLA compliance for batch processes and system tasks.
- Handled AutoSys job creation requests, including scheduling and performing end-to-end testing across production and non-production environments.
- Performed functional validations post-deployment and during maintenance in production, staging, and quality environments, ensuring system integrity.
- Provided operational support during SAP server migration, and data transfers migration ensuring minimal disruption to business-critical batch processes.
- Facilitated data migration from SFTP to MFT and AutoSys server upgrades across production and non-production systems.
- Delivered batch operations support during the SAP S/4HANA cloud migration to SAP RISE, ensuring smooth transition and data consistency.
- Assisted in generating KPI reports, trend analysis reports, and data analytics to support operational insights and performance tracking.
- Handled job failure analysis, identifying root causes and ensuring timely resolution of recurring issues.
- Analyzed and resolved SAP-related errors such as duplicate entries, processed cycle date mismatches, and credit-debit imbalances impacting batch job execution.
- Experienced in SAP data integration administration, including managing file movements such as transferring files between folders, archiving, decrypting, and renaming files to support batch processing and downstream integrations.
- Actively engaged in bridge calls for incident resolution and system outages; worked closely with cross-functional teams to restore services promptly.
- Collaborated with both functional and technical teams, including SAP FICO, SAP ABAP, and SAP Security, during incident resolution and system outages to ensure timely recovery and minimal business disruption.
- Analyzed data trends to support strategic decision-making processes
- Developed reports to communicate insights and recommendations to stakeholders
- Utilized advanced analytical tools to drive process improvements
- Provided training and mentorship to junior analysts on best practices
- Led initiatives to optimize data management systems for enhanced performance
Education
Computer Engineering
FEU Institute of Technology
Manila, Metro Manila, Philippines07-2021
Skills
- SAP Batch Management
- SAP Business Objects Data Services
- Incident management, SLA monitoring, and escalation using ITSM tools (eg, ServiceNow, JIRA)
- BAU monitoring, job failure analysis, and RCA documentation
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Workflow Analysis
- Data visualization tools
Certification
Azure Data Factory
Microsoft Azure
Timeline
AI / ML Computational Science Analyst
Accenture Inc.
09.2021 - Current
Computer Engineering
FEU Institute of Technology