Gabriel Paulo Evora
Customer Service Representative
Mandaluyong City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
Concentrix
Mandaluyong City
06.2018 - 06.2021
- Handle live chats/calls and provide solution to any concern of our client is having
- Provide assistance in technical concern such as install, troubleshoot error, unexpected behavior
- Utilizing wide range of tools to manage and update the account of the customers
- Can handle Accounts and Billings issues
- Answer inquiries on how to use the accounting software itself
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Technical Support Representative
BuddyBoss
Mandaluyong City
08.2021 - 04.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
TaskUS
Mandaluyong City
09.2022 - 03.2023
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer chats with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Foundever
Mandaluyong City
01.2023 - 05.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Multimedia Arts And Sciences
Mapua University
Manila, Philippines 04.2013 - 04.2015
Bachelor of Science - Industrial Designs
De Lasalle College of Saint Benilde
Metro Manila , Philippines 04.2015 - 04.2018
Skills
Accounting software experienceundefined
PC Gaming
Fan of PC MMORPGS
Timeline
Sales Representative
Foundever
01.2023 - 05.2023
Customer Service Representative
TaskUS
09.2022 - 03.2023
Technical Support Representative
BuddyBoss
08.2021 - 04.2022
Technical Support Representative
Concentrix
06.2018 - 06.2021
Bachelor of Science - Industrial Designs
De Lasalle College of Saint Benilde
04.2015 - 04.2018
Bachelor of Science - Multimedia Arts And Sciences
Mapua University
04.2013 - 04.2015
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