Gabrielle Evidor
106 Rubio Street Brgy. Pasong Tamo Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Process Associate
Genpact
Quezon City
10.2023 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
Customer Service Representative
Telus International
Quezon City
02.2022 - 10.2023
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Alorica Teleservices Inc.
Manila
04.2021 - 02.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Teleperformance
Quezon City
10.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Psychology - Psychology
Bestlink College of The Philippines
Quezon City11.2020
Bachelor Of Science In Marketing Management - Marketing Management And Research
University of Manila
Manila06.2019
Vocational Courses - Accounting And Business Management
St. Augustine College of Nursing
Quezon City04.2018
Skills
- Customer Service
- Problem-Solving
- Decision-Making
- Call center experience
- Complaint Handling
- Payment Processing
- Follow-up skills
- Product Knowledge
- Order Processing
Timeline
Process Associate
Genpact
10.2023 - Current
Customer Service Representative
Telus International
02.2022 - 10.2023
Customer Service Representative
Alorica Teleservices Inc.
04.2021 - 02.2022
Customer Service Representative
Teleperformance
10.2020 - 02.2021
Bachelor Of Science In Psychology - Psychology
Bestlink College of The Philippines
Bachelor Of Science In Marketing Management - Marketing Management And Research
University of Manila
Vocational Courses - Accounting And Business Management
St. Augustine College of Nursing