Summary
Overview
Work History
Education
Skills
Personal Information
Personal Attributes
References
Certification
Timeline
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GABRIELLA ODANI OTILLA

GABRIELLA ODANI OTILLA

Naga City

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Quantrics
NAGA, CAMARINES SUR
04.2024 - Current

National Channel Support.

  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collecting payments and explaining bill inquiries.

Customer Service Representative

Sutherland Pili Camarines Sur
Naga City
05.2021 - 04.2024

AMAZON RETAIL AND PAYMENTS

  • Handling Escalations and answering queries .
  • Informing customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Senior High School - General Academic Strand

Camarines Sur National High School
Naga City
04-2019

Junior High School -

Camarines Sur National High School
Naga City
01.2015

Elementary Education -

Pacol Elementary School
Naga City
01.2013

Skills

  • Customer service: Dedicated to providing exceptional customer service
  • Billing adjustments: Analyzed and processed billing adjustments to correct invoicing errors
  • Payment processing: Assisted clients in resolving failed or disputed transactions reducing charge backs and improving account recovery rates

Personal Information

  • Age: 24
  • Father's Name: Gabriel C. Otilla
  • Mother's Name: Romelyn O. Otilla
  • Date of Birth: 09/27/00
  • Gender: Female
  • Religion: Born Again Christian

Personal Attributes

  • Active Listener
  • Hardworking
  • Flexible
  • Can work under pressure

References

John Marvin Jamito  

 Quality Analyst /Co-worker 

Phone Number :  09079161144

Certification

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Timeline

Customer Service Representative

Quantrics
04.2024 - Current

Customer Service Representative

Sutherland Pili Camarines Sur
05.2021 - 04.2024

Senior High School - General Academic Strand

Camarines Sur National High School

Junior High School -

Camarines Sur National High School

Elementary Education -

Pacol Elementary School

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GABRIELLA ODANI OTILLA