Gabriel Joshua Lopez
Customer Service Professional
Orion, Bataan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
IntouchCX (Formerly 24-7 Intouch)
Quezon City, Metro Manila
01.2020 - Current
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
TTEC Holdings, Inc.
Quezon City, Metro Manila
04.2019 - 06.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Technical Support Representative
Concentrix
Quezon City, Metro Manila
01.2019 - 03.2019
- Responded promptly to incoming sales leads and requests for technical support.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
4th Year College Undergraduate - Bachelor of Science in Electronics Engineering
Polytechnic University of The Philippines
Sta. Mesa, Manila, Metro Manila 1008 06.2014 - 03.2018
Skills
Sales expertise
Character References
Name: Maria Susana Gloria
Company: IntouchCX (Formerly 24-7 Intouch)
Relationship: Supervisor
Contact Number: +63917-163-6457
Name: Sergio Boholano II
Company: Procter & Gamble Phils.
Relationship: Colleague
Contact Number: +63919-007-9432
Name: Louriza E. Rotillo
Occupation: Self-Employed
Relationship: Supervisor
Contact Number: +63966-251-0552
Timeline
Customer Service Representative
IntouchCX (Formerly 24-7 Intouch)
01.2020 - Current
Customer Service Representative
TTEC Holdings, Inc.
04.2019 - 06.2019
Technical Support Representative
Concentrix
01.2019 - 03.2019
4th Year College Undergraduate - Bachelor of Science in Electronics Engineering
Polytechnic University of The Philippines
06.2014 - 03.2018
Similar Profiles
MARIA ANGELA SJ. ANIAGMARIA ANGELA SJ. ANIAG
TEAM LEADER at IntouchCX (Former 24-7 Intouch PH, Inc.)TEAM LEADER at IntouchCX (Former 24-7 Intouch PH, Inc.)
Anel FernandezAnel Fernandez
Facilities Lead (promoted) at IntouchCX (Formally 24-7 Intouch)Facilities Lead (promoted) at IntouchCX (Formally 24-7 Intouch)
Rahul PRahul P
Team Leader - Service Delivery at IntouchCX (24-7 Intouch)Team Leader - Service Delivery at IntouchCX (24-7 Intouch)