Summary

Overview

Work History

Education

Skills

Timeline

Gabriel Anton Rivera

Technical Consultant

Meycauayan

Summary

Technical Consultant with 5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server monitoring and configuration.

Overview

5

5

years of professional experience

4

4

years of post-secondary education

Work History

Technical Consultant

DXC Technology

Taguig City

04.2017 - 08.2022

Monitored and managed 10,000+ client servers and 6 company owned servers.
Maintained optimal server health that delivers efficient business transactions with the client and the company.
Team lead for the operations team that monitors the system 24/7.
Investigated system issues and implemented resolutions to reduce downtime.
Lead RRT calls that troubleshot systems comprised of server downtimes and server health issues that may impact business continuity.
Troubleshot incidents reported by end-users to schedule system changes and collaborated with respective teams identify permanent solutions.
Developed technical requirement documentation for new software products.
Authored best practices documentation for use in new personnel onboarding processes.
Installed multiple system updates and patches to address vulnerabilities and reduce security issues. (SolarWinds 2019.2 to SolarWinds 2023.2) (SiteScope 11.24 to 11.41).

Education

Bachelor of Science - Information Technology

University of Santo Tomas

Manila

06.2013 - 08.2017

Skills

Change Management

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Timeline

Technical Consultant

DXC Technology

04.2017 - 08.2022

Bachelor of Science - Information Technology

University of Santo Tomas

06.2013 - 08.2017