Gabriel Nuyte

Senior Operations Manager

• Go-to person for connecting clients and different departments. Made things run smoothly by using tools like Notion and Asana to assign tasks and organizing Zoom meetings.
• In charge of solving problems in each department, updated company policies, and introduced new ways of doing things. Plus, trained department heads on these fresh processes using LucidChart, making company work even better together.

Admin Team Manager

• Efficiently assigns tasks to all team members and ensuring timely completion. Addresses and resolves issues hindering task progress and provide assistance to new team members in understanding their roles.

Outbound Caller Team Lead

• Conducted huddles, practicing scripts, and live call support with different Dialers.
• Wore hat as Company's Quality Analyst, helping agents with questions and making sure they met their goals.
  Gave guidance through warnings or coaching sessions for performance or tardiness issues, driving successful outcomes for company.

Hiring Manager

• Responsible for hiring employees across various roles. Includes real estate outbound agents, lead managers, technical support admin assistants, and general admin positions.

Lead Technical Support

• Main support person for fixing issues in CRM tools like Salesforce and Podio, Made things work seamlessly by adding requested features and linking platforms using Zapier. Kept in touch with Tools Technical Team through calls, emails, and texts, ensuring quick fixes and keeping clients happy.

Real Estate Lead Manager

• Calls potential sellers through calls, texts, and emails, guiding them through our company's process. To assess deal potential, used tools like 8020Rei, Zillow, MLS, and skip tracing apps, gathering property information and getting accurate seller contacts.

• Handles inbound and outbound calls with experience in email and chat support for mobility accounts like Bell Canada, AT&T and Verizon.
• Manages customer service, sales, billing, technical support, and retention for the specified accounts.

• Manages calls for inbound and outbound with expertise in email and chat support.
• Proficient in customer service, sales, billing, and technical support for a satellite internet provider.

• Held a prominent leadership position for 24 months, working closely with American counterparts to learn and exchange cultural insights.
• Led hundreds of missionaries nationwide, specializing in goal setting, relationship building coaching, and maintaining high standards of conduct through training sessions and conferences.