gabriel masangkay
Parañaque City
Summary
Proven track record in customer service and problem-solving, demonstrated. Through effective resolution and empathy, boosting customer loyalty. Skilled in active listening and call center operations, my approach enhances customer relations, contributing to significant positive outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Service Crew Member
Golden Arches Development Corporation
06.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Science And Business Management - Business Management
AMA Computer College
Dr. A Santos San Antonio Parañaque City08.2021
ABM -
Olivarez College
Dr. A Santos Parañaque City03.2019
Highschool -
Parañaque National Highschool
Parañaque City03.2017
Elementary -
Habay Elementary School
Habay Bacoor Cavite03.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
Teleperformance
06.2022 - Current
Service Crew Member
Golden Arches Development Corporation
06.2018 - 04.2022
Bachelor Of Science And Business Management - Business Management
AMA Computer College
ABM -
Olivarez College
Highschool -
Parañaque National Highschool
Elementary -
Habay Elementary School
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