Gabriel Jaruda
Marikina City
Summary
Results-driven senior associate claims manager with extensive experience in managing insurance claims from lodgment to resolution. Proven track record of ensuring compliance with regulations and service-level agreements through effective communication and collaboration with internal teams and external stakeholders. Committed to enhancing workflow efficiency and improving customer satisfaction. Seeking opportunities for professional growth and personal development within a reputable organization.
Overview
3
3
years of professional experience
Work History
Senior Associate, Claims Manager
WNS
Quezon City
08.2024 - 01.2026
- Assisted in managing insurance claims from lodgment to resolution ensuring compliance with regulations and service-level agreements.
- Conducted investigations to assess claim validity and outcomes.
- Communicated with internal teams and external stakeholders to facilitate timely resolutions and customer satisfaction.
- Identified process gaps and supported cross-functional teams in improving workflow efficiency.
Customer Service Representative
Transcosmos Asia Philippines
Quezon City
10.2023 - 05.2024
- Assisted customers through chat interactions.
- Processed customer orders and resolved issues in a timely manner.
- Maintained customer confidence by ensuring confidentiality of information.
- Identified any problems with the database and took appropriate action in discussion with the direct superior.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Supported operations by handling sensitive data securely.
- Achieved service time and quality targets.
Customer Care Specialist
CARELON
Taguig City
05.2023 - 10.2023
- Assisted in identifying business needs and translating them into application software requirements to support operations and production.
- Collected and analysed data regarding business needs to aid in determining specific business application software requirements.
- Managed customer enquiries by providing accurate information and solutions.
- Supported incorporation of requirements into system designs and testing processes.
- Resolved customer issues through effective communication and problem-solving
Customer Experience Executive
Probe CX
Taguig City
04.2022 - 04.2023
- Managed inbound and outbound calls effectively.
- Provided timely and accurate responses to inquiries via email and live chat.
- Conducted data and research functions as required.
- Supported users with basic troubleshooting techniques.
- Assisted customers with enquiries via phone, email and chat.
- Built rapport with customers through courteous and professional communications.
Education
Senior High school - Humanities and social science
01-2021
High School -
2019
Elementary -
01.2015
Skills
- Written and Verbal communication
- Adaptability
- Goal Achievement
- Teamwork
- Claims management
- Customer relationship management
- Process improvement
- Regulatory compliance
- Claims investigation
- Workflow optimization
- Customer support
- Problem resolution
- Effective communication
Personal Information
- Age: 23
- Height: 5'8
- Weight: 72 kg
References
- Michael C. Mandapat
Software Engineer
09152078247
kaelmandapat@gmail.com - Rachel S.P Ferrer
Field Coordinator
09999791261
Timeline
Senior Associate, Claims Manager - WNS
08.2024 - 01.2026
Customer Service Representative - Transcosmos Asia Philippines
10.2023 - 05.2024
Customer Care Specialist - CARELON
05.2023 - 10.2023
Customer Experience Executive - Probe CX
04.2022 - 04.2023
Marikina Highschool - Senior High school, Humanities and social science
Marikina High School - High School,
H.Bautista Elementary School - Elementary,