Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Cael

Customer Service Representative
Ternate, Cavite

Summary

Has an extensive experience with direct customer service and resolving customer's concern in a timely manner.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
13
13
years of post-secondary education

Work History

Customer Service Representative

Everise Ltd
09.2023 - 12.2024
  • Taking inbound calls for a US healthcare Account.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressing case to case issue for US Airline company.

Customer Service Representative

Alorica Philippines
08.2021 - 12.2022
  • Worked as a frontline agent for a US Telco Company
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Graduate -

Ternate West National High School
05.2001 - 04.2014

Skills

  • Customer Service

  • Problem Solving

  • Creativity

  • Leadership

Timeline

Customer Service Representative

Everise Ltd
09.2023 - 12.2024

Customer Service Representative

Alorica Philippines
08.2021 - 12.2022

Graduate -

Ternate West National High School
05.2001 - 04.2014
Gabriel CaelCustomer Service Representative