Gabriel Basilio
San Fernando
Summary
Dynamic Non-voice Tech Support Representative with a proven track record at Exacot, enhancing customer service through expert hardware/software troubleshooting and robust live chat support. Excelled in teamwork, boosting team productivity significantly. Skilled in remote support and technical expertise, consistently updated product knowledge to educate customers, ensuring high service standards.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Non-voice Tech Support Representative
Exacot
05.2018 - 02.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided support to agents as a Back-Up SME
- Configured and tested new software and hardware.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Information Technology - Network Administration
Holy Angel University
Angeles City, Province Of Pampanga, Philippines05-2018
Skills
- Live chat support (SnapEngage, Zendesk)
- Email support (Zendesk)
- Hardware/Software troubleshooting
- Remote support
- Technical support understanding and expertise
- Teamwork and collaboration
Languages
English
Bilingual or Proficient (C2)
Timeline
Non-voice Tech Support Representative
Exacot
05.2018 - 02.2025
Bachelor of Science - Information Technology - Network Administration
Holy Angel University
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