Summary
Overview
Work History
Education
Skills
Interests
Training
Timeline
Generic

Froilan Padilla

Paranaque City

Summary

In today's customer service-oriented landscape, delivering timely, friendly, and proactive service is crucial for driving business growth and fostering customer loyalty. Extensive experience in the service industry has honed the ability to meet and exceed customer expectations through exceptional service that not only satisfies but also sells. A deep understanding of common courtesy and sound judgment has been instrumental in cultivating loyal repeat business and generating positive word-of-mouth for various enterprises. Successfully positioning companies for enhanced visibility and marketability has been a consistent achievement throughout a diverse career in customer service.

Overview

26
26
years of professional experience

Work History

Customer Service/Order Management

Bosch Service Solutions
12.2013 - Current
  • Emburse Credit Management Level 1/Level 2 Support FCO 2019-Present SME (Function Coordinator)

Customer Service

TELUS INTERNATIONAL
08.2013 - 12.2013

Customer Support Associate

Convergys
01.2013 - 07.2013

Technical Support, Parts Specialist, Sales Associate

US Autoparts Network Inc
07.2008 - 12.2012
  • FORD, GM, TOYOTA, MITSUBISHI, HONDA, AUDI, VW, MERCEDEZ BENZ, BMW, CHEVROLET, NISSAN, VOLVO, SUBARU, HYUNDAI, KIA, JAGUAR, PORSCHE, LANDROVER.
  • ENGINE, COOLING SYSTEM, HVAC, CLIMATE CONTROL, BODY PARTS, EXHAUST SYSTEM, FUEL INJECTION, BRAKING SYSTEM, WHEELS, TIRES, ELECTRICAL SYSTEM, SUSPENSION AND POWERTRAIN UNDER CHASIS, TRANSMISSION, ACCESSORIES, PERFORMANCE PARTS.

Technical Support, Parts Specialist, Sales Associate

MBSTEK Corporation
04.2007 - 07.2008
  • FORD, GM, TOYOTA, MITSUBISHI, HONDA, AUDI, VW, MERCEDEZ BENZ, BMW, CHEVROLET, NISSAN, VOLVO, SUBARU, HYUNDAI, KIA, JAGUAR, PORSCHE, LANDROVER.
  • ENGINE, COOLING SYSTEM, HVAC, CLIMATE CONTROL, BODY PARTS, EXHAUST SYSTEM, FUEL INJECTION, BRAKING SYSTEM, WHEELS, TIRES, ELECTRICAL SYSTEM, SUSPENSION AND POWERTRAIN UNDER CHASIS, TRANSMISSION, ACCESSORIES, PERFORMANCE PARTS.

Technical Support, Parts Specialist, Sales Associate

ACCESS Worldwide Phil (Alloem Parts Inc.)
09.2006 - 04.2007
  • FORD, GM, TOYOTA, MITSUBISHI, HONDA, AUDI, VW, MERCEDEZ BENZ, BMW, CHEVROLET, NISSAN, VOLVO, SUBARU, HYUNDAI, KIA, JAGUAR, PORSCHE, LANDROVER.
  • ENGINE, COOLING SYSTEM, HVAC, CLIMATE CONTROL, BODY PARTS, EXHAUST SYSTEM, FUEL INJECTION, BRAKING SYSTEM, WHEELS, TIRES, ELECTRICAL SYSTEM, SUSPENSION AND POWERTRAIN UNDER CHASIS, TRANSMISSION, ACCESSORIES, PERFORMANCE PARTS.

ROUTE BUSINESS MANAGER

E-Mark Alliance Inc.
07.2006 - 09.2006
  • Task is to assure the company that all PEPSI Product is well distributed within the area assigned.

PRESELLER

E-Mark Alliance Inc.
08.2005 - 06.2006

BOOKING SALESMAN

DIAL-VI Purified Refilling Station
07.1999 - 07.2004

Education

BS - Electronics and Communication Engineering

AMA COMPUTER COLLEGE

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Plaridel High School
01.1998

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Arellano University
01.1993

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Don Bosco Technical College
01.1989

Skills

Performance-focused

Interests

Playing Guitar, Internet Surfing, Watching TV, Listening Radio, Singing, Dancing, Reading

Training

  • “Electronic Fuel Injected Engine Servicing” Don Bosco Technical Institute, Manpower Training Center, Makati City Conducted From March 28 – April 15, 2011
  • “Auto Air Con Servicing” Don Bosco Technical Institute, Manpower Training Center, Makati City Conducted From March 7 – 25, 2011
  • “Automatic Transmission Servicing” Don Bosco Technical Institute, Manpower Training Center, Makati City Conducted From February 7 – March 1, 2011
  • “Powertrain & Chassis Servicing” Don Bosco Technical Institute, Manpower Training Center, Makati City Conducted From January 10 – 28, 2011
  • “Automobile Electrical Servicing” Don Bosco Technical Institute, Manpower Training Center, Makati City Conducted From November 23 – December 16, 2010
  • “Gasoline Engine Servicing” Don Bosco Technical Institute, Manpower Training Center, Makati City Conducted From October 20 – November 17, 2010
  • “Motorcycle Fundamentals” Don Bosco Technical Institute, Manpower Training Center, Makati City Conducted on July 24, 31 and August 7, 2010
  • “Basic Micro Computer Hardware Servicing” Meralco Foundation, Ortigas May 2000
  • “Water Purification & Business Information” Aqua Treatment Technology, Quezon City April 1998
  • “FIBER OPTIC BASIC SPLICING and TESTING” PLDT Per Mdev Training Center, Makati City April 1997
  • “CABLE SPLICING and MAINTENANCE” PLDT Per Mdev Training Center, Makati City February 1997
  • “SUBSCRIBER INSTALLATION AND MAINTENANCE” PLDT Per Mdev Training Center, Makati City January 1997

Timeline

Customer Service/Order Management

Bosch Service Solutions
12.2013 - Current

Customer Service

TELUS INTERNATIONAL
08.2013 - 12.2013

Customer Support Associate

Convergys
01.2013 - 07.2013

Technical Support, Parts Specialist, Sales Associate

US Autoparts Network Inc
07.2008 - 12.2012

Technical Support, Parts Specialist, Sales Associate

MBSTEK Corporation
04.2007 - 07.2008

Technical Support, Parts Specialist, Sales Associate

ACCESS Worldwide Phil (Alloem Parts Inc.)
09.2006 - 04.2007

ROUTE BUSINESS MANAGER

E-Mark Alliance Inc.
07.2006 - 09.2006

PRESELLER

E-Mark Alliance Inc.
08.2005 - 06.2006

BOOKING SALESMAN

DIAL-VI Purified Refilling Station
07.1999 - 07.2004

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Plaridel High School

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Arellano University

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Don Bosco Technical College

BS - Electronics and Communication Engineering

AMA COMPUTER COLLEGE
Froilan Padilla