Froilan Enolpe
Zamboanguita,Philippines
Summary
Customer-focused professional providing clear support to resolve queries and manage complaints. Builds strong relationships, meets service targets, and communicates solutions effectively. Maintains safe, clean environments while contributing to quality standards. Trains and mentors team members, escalates key issues, and supports performance through coordination and problem-solving.
Overview
1
1
Language
8
8
years of professional experience
Work History
Sprinter Walker
BKLC-Bilis Kuneho Logistic Center
Zamboanguita, Philippines
03.2021 - Current
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Assumed extra responsibilities to support team objectives. to aid team success.
- Trained and mentored employees to maximise team performance.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Met schedule using excellent planning and coordination skills.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Handled customer concerns and escalated major issues to a supervisor.
- Developed excellent working knowledge of industry trends and improvements in processes.
Caregiver
Private Caregiver
Dumaguete, Philippines
02.2019 - 02.2021
- Assisted with personal hygiene tasks, including bathing and grooming, to maintain client dignity.
- Worked with care, compassion and empathy, providing first-class support to patients with varying needs.
- Engaged clients in reading, games, and activities to promote mental well-being and social interaction.
- Supported high-care clients during mealtimes by offering feeding assistance.
- Monitored vital signs and reported any significant changes to healthcare providers promptly.
- Supported patients in maintaining personal appearance and hygiene, improving self-care and self-respect.
- Assisted clients with mobility, including use of walking aids and wheelchairs, to promote independence.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Administered medication according to prescribed schedules, promoting health and wellbeing.
- Offered companionship and emotional support, building trusting relationships with clients.
- Cooked meals and washed dishes to provide proper nutrition, remove residue and maintain health standards.
- Assisted with toileting patients, emptying and cleaning commodes thoroughly after use.
- Maintained detailed records of client progress, medication, and daily activities for healthcare professionals.
- Closely monitored client behaviour, reporting changes or concerns to doctors or families for prompt resolutions.
- Demonstrated patience, empathy, and respect in all interactions, fostering a positive care environment.
- Maintained patient dignity throughout personal care, creating positive, trusted service-user relationships.
- Utilised effective communication skills to understand client needs and respond appropriately.
- Coordinated medication and meal schedules for clients, ensuring timely and accurate administration.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Helped clients manage household tasks, including grocery shopping and pet care, to enhance their daily living experience.
- Delivered tailored care and support to meet individual client needs, significantly enhancing their quality of life.
- Organised activities and exercises to support physical and mental well-being.
- Collected and bought groceries for patients, purchasing based on requests, needs, preferences and budgets.
- Lifted patients manually and using hoists, working carefully to provide safe, secure manoeuvring.
- Maintained detailed health records to report on progress or decline.
- Prepared nutritious meals catering to dietary requirements and preferences for optimal health.
- Facilitated physical exercise and physiotherapy to boost patient mobility and promote independence.
- Coordinated regular exercise for clients to support health and wellness goals.
- Swept, vacuumed and scrubbed floors and countertops to eliminate stains and debris.
- Informed supervisors of key changes in client conditions and behaviours.
- Conducted regular home safety assessments to minimise risks and ensure a secure environment.
- Provided medical attention during sickness and injuries by cleaning wounds and administering required medication.
- Supported clients during outings and appointments, providing transportation and mobility assistance.
- Administered medications to clients unable to self-administer.
- Maintained supply of healthy ingredients, snacks and meal options for clients.
- Adapted care techniques to suit the unique needs of clients with various disabilities and conditions.
- Assisted clients with navigating serious concerns of adapting to injuries and life-changing illnesses.
- Attended training to stay refreshed in best care practices, emergency procedures and first aid.
Education
NC II - Caregiver
CanCare Technical Vocational Education Training
Tagbilaran, BOH 2019 - 2019
Skills
- Patient care
- Personal care
- Care documentation
- Health and safety awareness
- Client communication
- Effective communication
- Active listening
- Customer orientation
- Team collaboration
- Dedication to quality
- Composed under pressure
- Deadline adherence
Languages
English
Intermediate
B1
Hobbies and interests
- Singing
- Playing Sports
Timeline
Sprinter Walker
BKLC-Bilis Kuneho Logistic Center
03.2021 - Current
Caregiver
Private Caregiver
02.2019 - 02.2021
NC II - Caregiver
CanCare Technical Vocational Education Training
2019 - 2019