Froilan Angcao

• Develop strong customer relationships by providing excellent customer through identification of the problem, research on answers.

• Must diagnose and a path to resolving inquiries related to all aspects of the customer experience including account issues, purchasing, refund requests, order tracking and other customer issues.

• Must diagnose and a path to resolving inquiries related to all aspects of the customer experience including account issues, purchasing, downloading, refund requests, promotional code usage and other customer issues through

calls, chat and email.

• Provide/denied earing adjustment to the delivery partner after thorough investigation.

• Analyze problem, then drive email or chat to resolution.

• Must diagnose and a path to resolving inquiries related to all aspects of the customer experience including account issues, purchasing, downloading, refund requests, promotional code usage and other customer issues.

• Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat.

• Build customer relationships as part of the sales process.

• Manage and take ownership of the resolution process for all customer related issues.

• Inform member of current promotions and new or updated products.

• Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.

• Providing help and answers to the customers' technical issues through

identification of the problem itself, research on answers and subsequent provision of guidance.

• Concession of the customers' troubles by recommendation of products, services or procedures.

• Evaluation of the systems' problems to recommend enhancements.

• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance.

• Concession of the customers' troubles by recommendation of products, services or procedures.

• Evaluation of the systems' problems to recommend enhancements.

• Responsible for store operation.

• Supervise employee scheduling, stocks control, inventories and lead the group by example.

• Create good working attitude and maintain teamwork.