Summary
Overview
Work History
Education
Skills
Timeline
Generic
Froibel Gumboc

Froibel Gumboc

General Trias, Province of Cavite

Summary

Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.

Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Team Leader

Concentrix
12.2017 - 03.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Customer Service Representative

Teleperformance
08.2014 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Shore Solutions
08.2008 - 05.2014
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Team Leader

Citibank, NA
04.2006 - 06.2007
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Education

High School Diploma -

Melchor Memorial School
Ibajay, Province Of Aklan, Philippines
04-2000

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • People management
  • Analytical thinking
  • Mentoring
  • SMART goals
  • Employee evaluation
  • Onboarding and orientation
  • Service level agreements
  • Problem-solving abilities
  • Leadership

Timeline

Team Leader

Concentrix
12.2017 - 03.2025

Customer Service Representative

Teleperformance
08.2014 - 07.2017

Customer Service Representative

Shore Solutions
08.2008 - 05.2014

Team Leader

Citibank, NA
04.2006 - 06.2007

High School Diploma -

Melchor Memorial School

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Froibel Gumboc