Friwin Florentino
Quezon City
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
Subject Matter Expert / Tier 2
Acquire Asia Pacific / RingCentral
2017.06 - 2023.02
- Supporting teams in continuous delivery of quality services, assisting them with their technical and non technical questions, providing them updates and reports, etc
- Collaborating with management to identify and prioritize new development concepts
- Improving team productivity and efficiency through system training and support.
Technical Support Representative
[24]7 Customer Philippines Inc. / Time Warner Cable
2013.01 - 2017.04
- Researched product and issue resolution tactics to address customer concerns
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Technical Support Representative
Sitel Philippines / Lexmark Printer
2011.01 - 2013.01
- Assisted customer in setting up their printer
- Helped customers to fix issues of their print, copy, fax and scan features
- Assisted customer in downloading and installing the software to their computer.
Data Entry Operator
ScopeWorks Asia Inc.
2010.04 - 2010.12
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy
- Organized, sorted and checked input data against original documents
- Sent completed entries for evaluation and final approval
- Corrected data entry errors to prevent duplication or data degradation
- Compiled and verified accuracy and sorting information to prepare source data for computer entry
- Coded and processed applications into required electronic formats.
I.T Data Encoder
Frontier 2000 Corporation
2009.01 - 2010.03
- Monitored company inventory to keep stock levels and databases updated
- Worked flexible hours across night, weekend and holiday shifts
- Worked with customers to understand needs and provide excellent service
- Received and processed stock into inventory management system.
Education
Diploma in Information Technology, College -
Systems Technology Institute (STI-Digos)
2006.01 - 2008.01
Secondary - undefined
Santa Cruz National High School
2002.01 - 2006.01
Grade School - undefined
Santa Cruz Central Elementary School
1996.01 - 2002.01
Skills
Problem-SolvingData EntryActive ListeningGood Telephone EtiquetteDependable and ResponsibleAnalytical and Critical ThinkingTeamwork and CollaborationTeambuildingMaintenance and Repair
Awards
Annual Academic Awardee (STI-Digos)
Training
- 12th National Youth Convention - 01/26/07 at CAP Auditorium Davao City
- 13th National Youth Convention - 01/22/08 at KCC Mall, General Santos City, Convention Area
Timeline
Subject Matter Expert / Tier 2
Acquire Asia Pacific / RingCentral
2017.06 - 2023.02
Technical Support Representative
[24]7 Customer Philippines Inc. / Time Warner Cable
2013.01 - 2017.04
Technical Support Representative
Sitel Philippines / Lexmark Printer
2011.01 - 2013.01
Data Entry Operator
ScopeWorks Asia Inc.
2010.04 - 2010.12
I.T Data Encoder
Frontier 2000 Corporation
2009.01 - 2010.03
Diploma in Information Technology, College -
Systems Technology Institute (STI-Digos)
2006.01 - 2008.01
Secondary - undefined
Santa Cruz National High School
2002.01 - 2006.01
Grade School - undefined
Santa Cruz Central Elementary School
1996.01 - 2002.01