Overview
Work History
Education
Skills
Awards
Training
Timeline
Generic
Friwin Florentino

Friwin Florentino

Quezon City

Overview

14
14
years of professional experience
12
12
years of post-secondary education

Work History

Subject Matter Expert / Tier 2

Acquire Asia Pacific / RingCentral
06.2017 - 02.2023
  • Supporting teams in continuous delivery of quality services, assisting them with their technical and non technical questions, providing them updates and reports, etc
  • Collaborating with management to identify and prioritize new development concepts
  • Improving team productivity and efficiency through system training and support.

Technical Support Representative

[24]7 Customer Philippines Inc. / Time Warner Cable
01.2013 - 04.2017
  • Researched product and issue resolution tactics to address customer concerns
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Technical Support Representative

Sitel Philippines / Lexmark Printer
01.2011 - 01.2013
  • Assisted customer in setting up their printer
  • Helped customers to fix issues of their print, copy, fax and scan features
  • Assisted customer in downloading and installing the software to their computer.

Data Entry Operator

ScopeWorks Asia Inc.
04.2010 - 12.2010
  • Completed data entry tasks with accuracy and efficiency
  • Entered numerical data into databases with speed and accuracy
  • Organized, sorted and checked input data against original documents
  • Sent completed entries for evaluation and final approval
  • Corrected data entry errors to prevent duplication or data degradation
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry
  • Coded and processed applications into required electronic formats.

I.T Data Encoder

Frontier 2000 Corporation
01.2009 - 03.2010
  • Monitored company inventory to keep stock levels and databases updated
  • Worked flexible hours across night, weekend and holiday shifts
  • Worked with customers to understand needs and provide excellent service
  • Received and processed stock into inventory management system.

Education

Diploma in Information Technology, College -

Systems Technology Institute (STI-Digos)
01.2006 - 01.2008

Secondary - undefined

Santa Cruz National High School
01.2002 - 01.2006

Grade School - undefined

Santa Cruz Central Elementary School
01.1996 - 01.2002

Skills

Problem-Solvingundefined

Awards

Annual Academic Awardee (STI-Digos)

Training

  • 12th National Youth Convention - 01/26/07 at CAP Auditorium Davao City
  • 13th National Youth Convention - 01/22/08 at KCC Mall, General Santos City, Convention Area

Timeline

Subject Matter Expert / Tier 2

Acquire Asia Pacific / RingCentral
06.2017 - 02.2023

Technical Support Representative

[24]7 Customer Philippines Inc. / Time Warner Cable
01.2013 - 04.2017

Technical Support Representative

Sitel Philippines / Lexmark Printer
01.2011 - 01.2013

Data Entry Operator

ScopeWorks Asia Inc.
04.2010 - 12.2010

I.T Data Encoder

Frontier 2000 Corporation
01.2009 - 03.2010

Diploma in Information Technology, College -

Systems Technology Institute (STI-Digos)
01.2006 - 01.2008

Secondary - undefined

Santa Cruz National High School
01.2002 - 01.2006

Grade School - undefined

Santa Cruz Central Elementary School
01.1996 - 01.2002

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Friwin Florentino