Summary
Overview
Work History
Education
Skills
References
Timeline
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FRITZ JONARD M. CANETE

Sagay, Province of Negros Occidental

Summary

A driven and passionate individual committed to utilizing knowledge and experiences to improve communities and organizations. As someone who is dedicated to continuous personal improvement, I'm looking for ways to further develop my knowledge and skills while also contributing to excellent causes. My objective is to build an excellent work path that is aligned with my values and ambitions, enabling me to keep developing into an influential and significant person.

Overview

2
2
years of professional experience

Work History

CSR , Technical Support & Sales Representative

Iqor
03.2023 - 05.2024
  • Provided exemplary customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed approximately 40 incoming calls, email, and chat, consistently meeting or exceeding performance metrics
  • Utilized effective communication skills to convey complex information in a clear and understandable manner
  • Demonstrated empathy and patience in handling customer concerns, resulting in a positive impact on customer retention
  • Collaborated with cross-functional teams to streamline processes and improve overall customer experience
  • Maintained accurate and detailed records of customer interactions, ensuring compliance with company policies
  • Participated in ongoing training programs to stay current on product knowledge and industry best practices.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

CSR, Technical Support & Sales Representative

Panasiatic Solutions
02.2022 - 03.2023
  • We address inquiries about products, services, orders, and general company information promptly and professionally
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Assist customers with placing orders, modifying existing orders, and tracking shipments
  • We ensure accuracy in order processing and payment transactions
  • We focus on building strong, long-term relationships with customers
  • We maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM (Customer Relationship Management) system.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

Bachelor of Science - Marine Transportation

VMA Global College
Bacolod City, Province Of Negros Occidental, Philippines
02.2021

High School Diploma -

Universal School of Applied Technology
Sagay, Province Of Negros Occidental, Philippines
03.2020

Skills

  • CRM Software
  • Call center experience
  • Teamwork
  • Time Management
  • Positive Attitude
  • Adaptability
  • Excellent Communication Skills
  • Multitasking
  • Attention to Detail
  • Negotiation
  • Problem-Solving
  • English

References

Cherryl E Sulit 

HR Specialist

iQor Company 14th Floor Two San Parq, San Antonio Park Square, Mandalagan, Bacolod City, Negros Occidental

Cherryl.Sulit@iqor.com 

09739067921 


Zea Mae Malinao

Recruiter

 2F, Ayala North Point Technohub, National Highway, Talisay City, Negros Occidental

 zeamae.tupino@iqor.com

09985902018

Timeline

CSR , Technical Support & Sales Representative

Iqor
03.2023 - 05.2024

CSR, Technical Support & Sales Representative

Panasiatic Solutions
02.2022 - 03.2023

Bachelor of Science - Marine Transportation

VMA Global College

High School Diploma -

Universal School of Applied Technology

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FRITZ JONARD M. CANETE