Fritzie Tong
Davao City
Summary
To seek employment where my skills and capabilities in sales/marketing will be utilized to the fullest and eventually become an asset to the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
28
28
years of professional experience
Work History
SALES MANAGER
UCM Davao
02.2023 - Current
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Manager
Kia Retail Sales/Chevrolet Davao/Peugeot Davao/UCM ATV
03.2022 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
GROUP SALES MANAGER
TOYOTA DAVAO CITY, INC.
03.2017 - 01.2020
- To achieve sales targets and Customer Satisfaction and meet Toyota Dealer Success Program (TDSP) requirements.
- To assist the Vehicle Sales Manager (VSM) in effectively implementing sales and marketing activities.
- To manage the performance of Marketing Professionals (MPs), particularly their compliance with the standards of Toyota.
OFFICER-IN-CHARGE
GUERRERO FIX N’ GO AUTO SERVICE CENTER
09.2015 - 01.2017
- Spearheaded the opening of the shop.
- Responsible for organizing and leading a team and developing /delivering the company’s Sales and Marketing strategy.
- Ensures that existing and new customers are strengthened to continue to grow and that revenue will increase and eventual profit targets are achieved
- Helps maximize sales performance by delivering a good customer experience, team management, and cost control.
- Recruiting, training, and developing new sales teams
- Managing the entire sales and service process, identifying client solutions, negotiating, and closing.
- Act as a role model for staff by setting standards through personal behavior and action.
- Ensures all staff complies with policies, and processes and addresses shortfalls.
SALES & SERVICE ADVISOR
SILVER SPEED CAR CARE CENTER
08.2012 - 08.2015
- Ensure to deliver an effective communication tool and render a reasonable recommendation to the customers on the sales and services that may need at an optimum cost to achieve the following:
- Standard Customer Satisfaction Rating
- Continues growth in revenue
- Primary Function
- Sales and Services Management
- Will serve as Customer Relation Officer and build the customer’s confidence in the company.
- To communicate with the customer (on site) and find out what services they want
- To recommend technical services that the customer might need but is not part of the original scope
- To propose and recommend other products and services of the company that the customer might need in the future
- To create and endorse Job orders to the technical group
- To prepare Cost Estimate and Final Costing of the product and services rendered
- To ensure that all materials and parts used for specific jobs are accounted for and charged accordingly
- To actively improve product knowledge and gain skills to meet the company’s strategic needs.
- Others
- Update and maintain Company Profile and Facebook
- Update Company Portfolio
- Recommend Systems and procedure enhancement for better customer service
MARKETING PROFESSIONAL
TOYOTA DAVAO CITY, INC.
01.2012 - 07.2012
- To conduct effective prospecting, successfully sell, and penetrate the assigned area of responsibility
- To achieve monthly, quarterly, and annual sales targets in Units, Financing, Insurance (New Releases and Renewal), and Car Accessories
- To achieve and maintain Toyota Motors Philippines Standard rating of 85% for Product Knowledge, 95% for Customer Satisfaction, and 95% for Selling Skills
- To maintain existing accounts and develop new customers in the assigned area of responsibility
- To actively participate in sales caravans, test drives, bank-sites displays, and other field marketing-related activities to increase sales
- To attend regular sales meetings conducted by the Vehicle Sales Manager or the assigned VSM-OIC
- To ensure customers are well attended to and completely satisfied with the service rendered
- To ensure full payment/down payment of allocated units to the customer within seven (7) days after arrival
- To monitor the preparation of pertinent documents for routing at least one (1) day before the release of units
- To ensure the completeness of documents of the customer before its release and to guarantee the customer of a hassle-free experience from Toyota Davao City, Inc.
- To ensure submission of complete customer’s folder to the VSA Head after the release of units
- To update the Meiruka Board’s Stock Control Board, Customer Commitment Board, Call Monitoring, and Daily Accomplishment Report
- To attend Product Knowledge training conducted by the Dealer Sales Trainer
SERVICE ADVISOR
DURATRAK CORPORATION
01.2003 - 12.2011
- Prompt and courteous reception of all customers coming in for service and the encoding of their complete data
- To coordinate with a Technician an accurate and thorough diagnosis of vehicles for repair
- Merchandise Amalie Motor Oil through Change Oil and other lower half products and services
- Promote our Appointment System to accommodate all UR even out assignments to technicians and optimize work hours for every given day
- Ensure that Repair Order is followed and that coordination is maintained with the customer directly until the unit is completed and released to his or her satisfaction
- Make follow-through calls to ensure that customer remains satisfied and to establish rapport and good relations
- Ensure accurate and complete check listing of the vehicle received
- Cleanliness and safety of the vehicle
- Handle service inquiries, facilitate making quotations and referrals
- Render customer assistance when needed
PERSONNEL ASSISTANT
DURATRAK CORPORATION
05.1997 - 12.2002
- To assist in the hiring process such as receiving and screening applications
- Conducting exams and scheduling interviews, preparation of Appointment papers, Conformity of MOA for qualified applicants
- To prepare a checklist of requirements for completion of newly hired applicants
- To ensure that 201 files of all employees are complete and properly filled according to the checklist
- To assist employees in the processing of Tax Identification Number with the BIR, SSS, HDMF, and PHIC ID numbers, contributions, loans, and filling of various claims, where applicable
- To assist the Property/Building Administrator in conducting daily regular inspections within the premises
- To ensure the availability of government forms such as those from SSS, HDMF, PHIC, and all company standards forms
- To assist the Admin Head in the regular performance of administrative functions involving Personnel, building, Property, and Security Concerns
ACCOUNT EXECUTIVE
C3 COMMUNICATIONS
11.1996 - 05.1997
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
CASHIER
DAVAO MEDICAL SCHOOL MULTI-PURPOSE COOPERATIVE
04.1996 - 11.1996
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Education
Bachelor of Arts Major in English -
University of Immaculate Concepcion
Davao City03.1996
Skills
- Computer literate
- Well-trained in general office works
- Excellent interpersonal and communication skills
- Highly motivated, goal-oriented, and skilled negotiator
- Ability to perform under pressure and deliver results to deadlines
- Ability to handle stressful situations and a proactive approach to problem-solving and resolving issues
- Flexible & adaptable, able to work well individually and within a team
- Ability to handle confidential information
- Can interact exceedingly well with all levels of staff including senior management
- Product Knowledge
- Brand-building strategies
- Sales operations
- Goal Setting
- Sales Presentations
- Detail-oriented in analyzing data to check for errors and inaccuracies
- Sales Reporting
- Business Planning
- Staff Management
- Sales operation
- Customer Service
Affiliations
- Staff Sergeant, PN (M)(Res)
- Reservist Enlisted Personnel
- Naval Reserve Command, HNRCen, Eastern Mindanao
- Armed Forces of the Philippines
- Designated as 2nd Team Leader/Gunner (62mm Light Machinegun Squad) under Special Order No. 24
- NCOIC, Electronics Technician Branch under Special Order No. 22
- Club Auditor - The Fraternal Order of Eagles - Philippine Eagles, Davao Lady Eagles Club-Davao Region I, Eagle Year 2019-2020
- Club Secretary - The Fraternal Order of Eagles - Philippine Eagles, Davao Lady Eagles Club, Davao Region I, Eagle Year 2021-2022
- Auditor - Palm Ridge Homeowners Association, Palm Ridge Subdivision, Panacan, Davao City, July 30, 2023 to present
- Active Member - Palm Ridge Women’s Organization, Palm Ridge Subdivision
Sex
Female
Civil Status
Married
Citizenship
Filipino
Religion
Roman Catholic
Place Of Birth
Davao del Norte
Dialect Spoken
English, Filipino & Visayan
Identification Numbers
09-1721684-8, 189-789-697, 11 0130812206, 16-050208996-7, L02-09-008278, P6309991A (Expires on March 06, 2018)
Personal Information
Date of Birth: 08/31/75
References
Available on request
Training
- DEALER ENVIRONMENT SAFETY & HEALTH ORIENTATION - 03/03/17
- STRESS MANAGEMENT TRAINING - 03/24/17
- 2017 TM HANDBOOK REFRESHER COURSE FOR MANAGERS & SUPERVISORS - 11/14/17
- INTERMEDIATE INTERVIEWING SKILLS FOR SUPERVISOR TRAINING - 01/11/18
- TOYOTA BUSINESS PRACTICE TRAINING STEP 1-3 - 02/01/18
- A3 WRITING AND QC TOOLS TRAINING - 02/22/18
- BEHAVIOR-BASED SAFETY, HIYARRI HATTO & KIKEN YOCHI TRAINING - 06/28/18
- TOYOTA BUSINESS PRACTICE TRAINING STEPS 6-8 - 07/04/18
- FAMILY PLANNING TRAINING - 07/13/18
- 2018 SMALL GROUP ACTIVITY KAIZEN CIRCLE - 08/24/18
- TM EVALUATION TRAINING FOR SUPERVISORS - 09/04/18
- INTRODUCTORY MODULE ON THE ROLE OF SUPERVISORS IN THE ORGANIZATION - 09/20/18
- INTRODUCTION TO TOYOTA SALESMANSHIP: OMOTENASHI APPROACH & THE TOYOTA SALES PROCESS: OMOTENASHI APPLICATION TRAINING - 04/01/19
- FUNDAMENTALS OF NEGOTIATION - 08/18/21
- BASIC MARITIME SITUATIONAL AWARENESS AND INTEROPERABILITY TRAINING FOR PHILIPPINE RESERVIST - 08/19/21
- BASIC CITIZEN MILITARY COURSE CLASS 03-2020 - August to December 2020
- MILITARY RESERVE OFFICERS TRAINING COURSE - August to December 2020
- JETOUR SALES AMBASSADOR TRAINING FOR MANAGER - 05/08/23
Timeline
SALES MANAGER
UCM Davao
02.2023 - Current
Sales Manager
Kia Retail Sales/Chevrolet Davao/Peugeot Davao/UCM ATV
03.2022 - Current
GROUP SALES MANAGER
TOYOTA DAVAO CITY, INC.
03.2017 - 01.2020
OFFICER-IN-CHARGE
GUERRERO FIX N’ GO AUTO SERVICE CENTER
09.2015 - 01.2017
SALES & SERVICE ADVISOR
SILVER SPEED CAR CARE CENTER
08.2012 - 08.2015
MARKETING PROFESSIONAL
TOYOTA DAVAO CITY, INC.
01.2012 - 07.2012
SERVICE ADVISOR
DURATRAK CORPORATION
01.2003 - 12.2011
PERSONNEL ASSISTANT
DURATRAK CORPORATION
05.1997 - 12.2002
ACCOUNT EXECUTIVE
C3 COMMUNICATIONS
11.1996 - 05.1997
CASHIER
DAVAO MEDICAL SCHOOL MULTI-PURPOSE COOPERATIVE
04.1996 - 11.1996
Bachelor of Arts Major in English -
University of Immaculate Concepcion
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