Summary
Overview
Work History
Education
Skills
Timeline
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Fritzie Co

Fritzie Co

Quezon city,Metropolitan Manila

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Booth and Partners
11.2020 - Current
  • Shift supervisor
  • Assists with Training

Email Support Representative

24/7
07.2019 - 06.2020
  • Team lead assistant
  • Assists with escalated calls and emails

Email Support Representative

TaskUS
08.2016 - 03.2019
  • Subject Matter Expert
  • Assists with agents day to days tasks
  • Assists with quality assurance
  • Keeps track of agents KPI's

CSR

Teleperformance
09.2013 - 03.2014

Education

College - Nursing

Dr. Carlos Lanting College
01.2008

College - Nursing

Far Eastern University
01.2005

Secondary -

St. Paul College (formerly St. Paul School of San Rafael)
01.2004

Primary -

St. Paul College (formerly St. Paul School of San Rafael)
01.2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Product knowledge

Timeline

Customer Service Representative

Booth and Partners
11.2020 - Current

Email Support Representative

24/7
07.2019 - 06.2020

Email Support Representative

TaskUS
08.2016 - 03.2019

CSR

Teleperformance
09.2013 - 03.2014

College - Nursing

Far Eastern University

Secondary -

St. Paul College (formerly St. Paul School of San Rafael)

Primary -

St. Paul College (formerly St. Paul School of San Rafael)

College - Nursing

Dr. Carlos Lanting College

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Fritzie Co