Fritzie Azurin
Paranaque City
Summary
Organized and dependable at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Service Officer
BDO Unibank Inc.
06.2007 - Current
- Handled escalated customer issues professionally, working towards swift resolutions while maintaining positive relationships.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Identified potential sales opportunities through proactive relationship-building efforts with existing clients.
- Educated customers about available services, products and bank resources.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted with daily cash and ATM balancing.
- Conducted cash and key audits for controls and compliance.
- Monitored performance and completed performance appraisals for reports.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Assistant
Equitable PCI Bank
06.2001 - 05.2007
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Processed deposits, withdrawals, encashment, loan payments accurately, contributing to the overall efficiency of branch operations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers with banking needs and inquiries.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
New Accounts Teller
Equitable Bank
05.1999 - 05.2001
- Assisted customers with banking needs and inquiries.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified opportunities for upselling additional banking services based on individual client needs and financial goals.
- Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Efficiently managed high-volume workloads while maintaining a keen focus on accuracy and quality of service delivery.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science in Commerce - Financial Management
St. Scholastica's College
Leon Guinto St., Malate, Manila 03.1999 -
Skills
Adaptability
Timeline
Service Officer
BDO Unibank Inc.
06.2007 - Current
Customer Service Assistant
Equitable PCI Bank
06.2001 - 05.2007
New Accounts Teller
Equitable Bank
05.1999 - 05.2001
Bachelor of Science in Commerce - Financial Management
St. Scholastica's College
03.1999 -