Summary
Overview
Work History
Education
Skills
Timeline
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Fritzie Azurin

Fritzie Azurin

Paranaque City

Summary

Organized and dependable at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Service Officer

BDO Unibank Inc.
06.2007 - Current
  • Handled escalated customer issues professionally, working towards swift resolutions while maintaining positive relationships.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Identified potential sales opportunities through proactive relationship-building efforts with existing clients.
  • Educated customers about available services, products and bank resources.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assisted with daily cash and ATM balancing.
  • Conducted cash and key audits for controls and compliance.
  • Monitored performance and completed performance appraisals for reports.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Assistant

Equitable PCI Bank
06.2001 - 05.2007
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Assisted with training of new tellers on policies and procedures.
  • Processed deposits, withdrawals, encashment, loan payments accurately, contributing to the overall efficiency of branch operations.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers with banking needs and inquiries.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.

New Accounts Teller

Equitable Bank
05.1999 - 05.2001
  • Assisted customers with banking needs and inquiries.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Identified opportunities for upselling additional banking services based on individual client needs and financial goals.
  • Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Efficiently managed high-volume workloads while maintaining a keen focus on accuracy and quality of service delivery.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Maintained friendly and professional customer interactions.

Education

Bachelor of Science in Commerce - Financial Management

St. Scholastica's College
Leon Guinto St., Malate, Manila
03.1999 -

Skills

Adaptability

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Timeline

Service Officer

BDO Unibank Inc.
06.2007 - Current

Customer Service Assistant

Equitable PCI Bank
06.2001 - 05.2007

New Accounts Teller

Equitable Bank
05.1999 - 05.2001

Bachelor of Science in Commerce - Financial Management

St. Scholastica's College
03.1999 -

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Fritzie Azurin