Fritz Capayle Jr.
Cotabato City
Summary
Hardworking and passionate with strong organizational skills eager to secure entry of customer service representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Alorica
Davao City
07.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Working Schoolar
Notre Dame University
Cotabato City, Philippines
06.2018 - 06.2022
- Managed opening and closing shift kitchen tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Interacted with customers to address kitchen-related complaints and praise.
Education
Bachelor of Secondary Education - English
Notre Dame University
Notre Dame Avenue 06.2018 - 06.2022
Senior High School -
Cotabato City National High School Main Campus
Sinsuat Avenue Cotabato City 06.2016 - 06.2018
Junior High School -
Cotabato City National High School Rojas Site
Sausa Street Cotabato City 06.2012 - 01.2016
Skills
National Certificate II - Caregivingundefined
Timeline
Customer Service Representative
Alorica
07.2022 - 05.2023
Bachelor of Secondary Education - English
Notre Dame University
06.2018 - 06.2022
Working Schoolar
Notre Dame University
06.2018 - 06.2022
Senior High School -
Cotabato City National High School Main Campus
06.2016 - 06.2018
Junior High School -
Cotabato City National High School Rojas Site
06.2012 - 01.2016
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