Summary
Overview
Work History
Education
Skills
Timeline
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Fritchie Entero

Danao City

Summary

Proven Customer Sales Representative with a track record of enhancing customer satisfaction and boosting sales revenue at Copylandia. Expert in complaint resolution and customer engagement, showcasing patience and a goal-oriented mindset. Excelled in creating personalized experiences, leading to significant repeat business and referrals. Skilled in product knowledge and salesmanship, consistently achieving and surpassing sales targets.

Overview

2023
2023
years of professional experience

Work History

Customer Sales Representative

Copylandia
  • Increased customer satisfaction by addressing and resolving issues promptly
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions
  • Assisted call-in customers with questions and orders.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.

Customer Representative

Teletech
09.2022 - 12.2022


  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Boosted sales revenue by skillfully promoting diverse service options.

Outbound Sales Respresentative

Ameeratel
10.2016 - 03.2021
  • Followed up with customers about resolved issues to maintain high standards of customer.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Created and maintained detailed database to develop promotional sales.

Botique SuperVisor

Bench
03.2015 - 10.2015
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase Type products with eye-catching displays.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased sales through effective visual merchandising and creative window displays.
  • Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.

Education

Bachelor Of Arts In Nursing - Nursing

Colegio De San Antonio De Padua- DeLasalle
Danao City
03.2012

Skills

  • Registered Nurse (New passer)
  • Patience and resilience
  • Market awareness
  • Company policies
  • Complaint resolution
  • Salesmanship
  • Product knowledge
  • Customer needs assessment
  • Customer engagement
  • Goal-oriented mindset
  • Inbound call management

Timeline

Customer Representative

Teletech
09.2022 - 12.2022

Outbound Sales Respresentative

Ameeratel
10.2016 - 03.2021

Botique SuperVisor

Bench
03.2015 - 10.2015

Customer Sales Representative

Copylandia

Bachelor Of Arts In Nursing - Nursing

Colegio De San Antonio De Padua- DeLasalle

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