Frida Mari Arellano
Magno
Tala, Caloocan City
Summary
Hardworking and passionate job seeker with BPO skills eager to secure entry-level CSR / TSR position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Quality Assurance Analyst
Teleperformance Philippines
Quezon City
12.2021 - Current
- Regularly monitor and evaluate customer interactions (calls, emails, chats) to assess quality of service provided by BPO agents.
- Use predefined quality metrics and criteria to analyze performance and identify areas for improvement.
Technical Support Representative
Teleperformance Philippines
Quezon City
10.2019 - 12.2021
Respond to customer inquiries, issues, or requests for technical assistance via phone call.
Provide timely and accurate information to customers regarding technical products or services.
Education
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
Quezon City 06.2013 - 04.2015
Skills
Attention to Detail: Ability to meticulously review and analyze customer interactions
Industry Knowledge: Understanding of industry standards, compliance requirements, and regulations relevant to the BPO services being provided
Adaptability: Flexibility to adapt to changing processes, client requirements, and industry trends
Problem-Solving Skills: Analytical thinking and problemsolving abilities to address customer issues and find effective solutions Ability to think on one's feet and make decisions quickly to resolve problems
Hobbies and Interests
Dancing
Singing
Arts
Timeline
Quality Assurance Analyst
Teleperformance Philippines
12.2021 - Current
Technical Support Representative
Teleperformance Philippines
10.2019 - 12.2021
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
06.2013 - 04.2015