Frida Mari Arellano
Magno
Tala, Caloocan City
Summary
Hardworking and passionate job seeker with BPO skills eager to secure entry-level CSR / TSR position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Quality Assurance Analyst
Teleperformance Philippines
Quezon City
12.2021 - Current
- Regularly monitor and evaluate customer interactions (calls, emails, chats) to assess quality of service provided by BPO agents.
- Use predefined quality metrics and criteria to analyze performance and identify areas for improvement.
Technical Support Representative
Teleperformance Philippines
Quezon City
10.2019 - 12.2021
Respond to customer inquiries, issues, or requests for technical assistance via phone call.
Provide timely and accurate information to customers regarding technical products or services.
Education
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
Quezon City 06.2013 - 04.2015
Skills
Attention to Detail: Ability to meticulously review and analyze customer interactions
Hobbies and Interests
Dancing
Singing
Arts
Timeline
Quality Assurance Analyst
Teleperformance Philippines
12.2021 - Current
Technical Support Representative
Teleperformance Philippines
10.2019 - 12.2021
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
06.2013 - 04.2015
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