Frich Dievid Torentera
V Padriga St, Brgy. Apas Cebu City, Cebu
Summary
Dynamic customer service professional with experience at TTEC, adept at problem resolution and enhancing customer satisfaction. Proven ability to foster loyalty through empathetic communication and critical thinking.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
TTEC
03.2024 - Current
- Assisted customers with inquiries and resolved issues in a timely manner.
- Provided product information and recommendations to enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Barista
Starbucks
02.2021 - 12.2023
- Prepared high-quality coffee beverages while maintaining cleanliness and organization of workspace
- Operated espresso machines and grinders, ensuring optimal performance and consistency in beverage quality
- Provided exceptional customer service by engaging with patrons and addressing inquiries efficiently
Moderator
Facebook Marketing
2019 - 2021
- Monitored chat interactions to ensure compliance with platform policies and foster a positive environment.
- Analyzed user feedback to identify improvement areas, enhancing overall user experience and satisfaction.
- Create local facebook advertisement
- Boosted community engagement through timely responses to comments and inquiries.
Education
Bachelor of Science - Marine Engineering
University of Cebu - METC
01-2018
Skills
- Customer service
- Critical thinking
- Problem resolution
- Product sales
- Call management
- Team development
Accomplishments
Top 3 Agent for the month of May 2024
Top 1 Agent for the month of December 2024
Agent of the Year 2024
Top 1 Agent for the month of April 2025
Outdoor Adventure such as Camping and hiking
During my rest day, My stress reliever is with nature. I prefer mountains than crowded city and the beach. When I am at the mountain it makes me feel alive and energized from the humming of the birds and magical scenery of nature, Showcasing how amazing and majestic art of nature.
Timeline
Customer Service Representative
TTEC
03.2024 - Current
Barista
Starbucks
02.2021 - 12.2023
Moderator
Facebook Marketing
2019 - 2021
Bachelor of Science - Marine Engineering
University of Cebu - METC