Summary
Overview
Work History
Education
Skills
Accomplishments
Outdoor Adventure such as Camping and hiking
Timeline
Generic

Frich Dievid Torentera

V Padriga St, Brgy. Apas Cebu City, Cebu

Summary

Dynamic customer service professional with experience at TTEC, adept at problem resolution and enhancing customer satisfaction. Proven ability to foster loyalty through empathetic communication and critical thinking.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

TTEC
03.2024 - Current
  • Assisted customers with inquiries and resolved issues in a timely manner.
  • Provided product information and recommendations to enhance customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Barista

Starbucks
02.2021 - 12.2023
  • Prepared high-quality coffee beverages while maintaining cleanliness and organization of workspace
  • Operated espresso machines and grinders, ensuring optimal performance and consistency in beverage quality
  • Provided exceptional customer service by engaging with patrons and addressing inquiries efficiently


Moderator

Facebook Marketing
2019 - 2021
  • Monitored chat interactions to ensure compliance with platform policies and foster a positive environment.
  • Analyzed user feedback to identify improvement areas, enhancing overall user experience and satisfaction.
  • Create local facebook advertisement
  • Boosted community engagement through timely responses to comments and inquiries.

Education

Bachelor of Science - Marine Engineering

University of Cebu - METC
01-2018

Skills

  • Customer service
  • Critical thinking
  • Problem resolution
  • Product sales
  • Call management
  • Team development

Accomplishments

    Top 3 Agent for the month of May 2024

    Top 1 Agent for the month of December 2024

    Agent of the Year 2024

    Top 1 Agent for the month of April 2025

Outdoor Adventure such as Camping and hiking

During my rest day, My stress reliever is with nature. I prefer mountains than crowded city and the beach. When I am at the mountain it makes me feel alive and energized from the humming of the birds and magical scenery of nature, Showcasing how amazing and majestic art of nature.

Timeline

Customer Service Representative

TTEC
03.2024 - Current

Barista

Starbucks
02.2021 - 12.2023

Moderator

Facebook Marketing
2019 - 2021

Bachelor of Science - Marine Engineering

University of Cebu - METC
Frich Dievid Torentera