Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Freti Gabatanga

Freti Gabatanga

Guadalupe Cebu City

Summary

Dynamic Retail Manager with a proven track record at Globe Telecom, excelling in cash management and customer service. Enhanced store operations through innovative inventory control and effective team leadership, resulting in improved customer satisfaction and operational efficiency. Committed to fostering a motivated workforce and achieving sales targets.

Overview

30
30
years of professional experience

Work History

Retail Manager

Globe Telecom
03.1998 - 09.2024
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Ensure staff awareness of Store's targets and corresponding expectations.
  • Monitors and interprets competitive activities in the area and escalates to Head.
  • Supervises and monitors smooth and efficient operations. Address and escalates subscriber complaints and damage control as needed. Introduces innovations to improve overall operational efficiencies and motivate staff to participate and even initiate special projects design to improve operations.

Supervisor

Footworks International
04.1997 - 11.1997
  • Monitor daily operations of the 3 Store in Cebu, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity or Sales Performance by implementing efficient workflows and setting clear expectations for staff members.

Cashier

The French Baker
03.1995 - 07.1995
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Business Accountancy

University of San Jose Recoletos
Cebu City, Province Of Cebu, Philippines
03-1997

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control

Accomplishments

Retail Manager Champion awarded for 113.46% YTD Achievement for year 2023.


I was the only Retail Manager in Cebu to complete Globe's Coach Master Training, which enhanced my leadership and coaching skills.




Timeline

Retail Manager

Globe Telecom
03.1998 - 09.2024

Supervisor

Footworks International
04.1997 - 11.1997

Cashier

The French Baker
03.1995 - 07.1995

Bachelor of Science - Business Accountancy

University of San Jose Recoletos

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Freti Gabatanga