Frenzy Quinsaat
Tabuk City
Summary
Adept at managing high-stress situations and enhancing customer loyalty, I leveraged my critical thinking and customer service skills at International Airline Services Asia Inc. to resolve complaints and boost sales. As a Manager at Fren-Den Electronics, I led teams to achieve top-notch service delivery.
Overview
9
9
years of professional experience
Work History
Manager
Fren-Den Electronics
Kalinga, Philippines
06.2018 - Current
- Managed and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organize, and safe environment for employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
International Airline Services Asia Inc.
Makati City, Philippines
11.2015 - 08.2017
- Answer an average of 30 calls and emails daily
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor Of Science In Commerce Major In Tourism - Tourism Management
Far Eastern University
Manila, Philippines04.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Awards
Far Eastern University (2012)
Cum Laude
Timeline
Manager
Fren-Den Electronics
06.2018 - Current
Customer Service Representative
International Airline Services Asia Inc.
11.2015 - 08.2017
Bachelor Of Science In Commerce Major In Tourism - Tourism Management
Far Eastern University