FRENZ LLOYD ALAN
BARISTA
66 Abellanosa St. Lucena City, Quezon
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Barista position. Ready to help team achieve company goals. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Bar Waiter
The Barrage
Pagbilao
10.2019 - 12.2021
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Poured and prepared mixed drinks for over 100+ customers daily.
- Received over 60+ beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Food Waiter
The Barrage
Pagbilao
10.2019 - 11.2022
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Barista
Aldo Bueno
Lucena City
10.2021 - 12.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Kept product inventory stocked during times of customer congestion and high demand.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Calayan Educational Foundation Inc.
Old Manila, South Road, Lucena, 4301 Quezon 05.2017 - 08.2019
Skills
Till counting
Accomplishments
ACHIEVEMENTS
TESDA NCII Barista
TESDA NCII Food & Beverages Services
TESDA NCII Computer Services
Timeline
Barista
Aldo Bueno
10.2021 - 12.2023
Bar Waiter
The Barrage
10.2019 - 12.2021
Food Waiter
The Barrage
10.2019 - 11.2022
High School Diploma -
Calayan Educational Foundation Inc.
05.2017 - 08.2019
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