Summary
Overview
Work History
Education
Skills
Timeline
Generic
Frenz Dean Howard Valeroso

Frenz Dean Howard Valeroso

Cebu

Summary

Dynamic Technical Advisor with a proven track record, enhancing user experience through critical thinking and technical support. Successfully collaborated on system upgrades, improving operational efficiency and customer satisfaction. Skilled in network administration and adept at resolving billing discrepancies, driving results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Technical Advisor

TDCX
09.2025 - 12.2025
  • Provided technical support for complex software systems, enhancing user experience and troubleshooting issues.
  • Collaborated with cross-functional teams to implement system upgrades and improve operational efficiency.
  • Analyzed user feedback to identify areas for software improvement, leading to enhanced functionality and satisfaction.
  • Assisted in resolving customer inquiries regarding billing discrepancies.

Technical/Sales Support Representative

Qualfon
09.2018 - 09.2025
  • Provided technical assistance for software and hardware issues, ensuring timely resolutions for customers.
  • Assisted in troubleshooting network connectivity problems, enhancing user experience and satisfaction.
  • Managed high-volume inbound calls to provide product information and resolve customer inquiries.
  • Collaborated with team members to refine sales scripts, enhancing overall call effectiveness.
  • Educated customers on product features, benefits, and plans to facilitate informed purchasing decisions.
  • Assisted sales team in processing orders and managing customer inquiries efficiently.

Education

Bachelor of Science - Business Administration

University of Cebu
Cebu City

Bachelor of Arts - Philosophy

San Carlos Seminary College
Cebu City

Skills

  • Network administration
  • Goal oriented
  • Sales process
  • Technical support
  • Billing systems and software
  • Critical thinking

Timeline

Technical Advisor

TDCX
09.2025 - 12.2025

Technical/Sales Support Representative

Qualfon
09.2018 - 09.2025

Bachelor of Science - Business Administration

University of Cebu

Bachelor of Arts - Philosophy

San Carlos Seminary College
Frenz Dean Howard Valeroso